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Assistant Manager/ Trainer
The Raffles Bar & Restaurant - Zürich, SwitzerlandF&B serviceSeptember 2013 - Now
Assisting in scheduling, supervising, training, hygiene and quality control, as well as problem solving including guest complaints handling and internal operation problems.
Food and Beverage Assistant
Meliá White House Hotel - EuropeOtherMarch 2013 - August 2013
Working across every F&B outlet in the hotel including the Place Restaurant, the Longford Bar, the Level Lounge and Room Service department. Mainly working in The Place restaurant and Room Service department, which includes the Minibar section.
Tour de Suisse - EuropeOtherJune 2012 - June 2012
Working as volunteer in service for the 4th biggest event in cycling races worldwide in the VIP area as a service specialist for 3 days in Soerenberg, Switzerland.
Manager in Training
HTMi Hotel and Tourism Management Institute Switzerland - EuropeOtherJanuary 2012 - June 2012
Working as a management trainee and also responsible to train students in various operational departments including: Restaurant, Coffee Shop, Kitchen, Housekeeping, Front Office, Library, Administration, Duty Manager. As well as an Event Assistant to guide students throughout various school events.
The Raffles Bar & Restaurant - EuropeOtherDecember 2010 - June 2011
Often assist in a la carte service and the operation of the department. Working as a bartender at the same time especially during karaoke time and in charge of the cleanness and hygiene for the restaurant.
Mandarin Oriental, Hong Kong - EuropeOtherMay 2010 - July 2010
Often assist in a la carte service and take in charge of the restaurant's buffet. Had training in preparing beverages (alcohol and non-alcohol) for the restaurant guests and in charge of its cleanness and hygiene, as well as training as restaurant hostess.
F&B and Housekeeping trainee
Chinese Restaurant Cheung Chuan - EuropeOtherJanuary 2010 - March 2010
In charge of the cleanness and hygiene for both restaurant and hotel rooms. Preparing beverages and ice-cream for the guests. Often assist in a la carte service.
Bachelor of Science (BSc) in International Hotel and Tourism Management
University of UlsterJanuary 2012 - January 2013
Bachelor of Arts Degree in Hotel and Events Management
HTMi, Hotel and Tourism Management Institute SwitzerlandJanuary 2009 - January 2013
Munsang CollegeJanuary 1995 - January 2009
ChineseNative or fluent100%