Yanjie Han

Yanjie Han

Front Desk Receptionist at Stoke Park
Lives in Bournemouth, United Kingdom

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About me

A graduated International Hospitality Master’s Student with one-year full-time work experience as a receptionist in a 5-star hotel in the UK and two year’s work experience as a salesman at a golf course in China. Excellent communication skills with the ability to solve customers’ problems. A confident leader, able to adopt strategies for structuring and organising projects and responsibilities. Also, have six-months work experience in a five-star hotel in China. Now seeking a full-time job in hotel.

Experience

3 years and 1 month

  • Front Desk Receptionist

    Stoke Park - Slough, United Kingdom

    Front Office reception
    July 2017 - April 2018 · 10 months

    Learn and completely master Opera system, fit for all the daily work of the receptionist, answering phone calls and transfer them to the relevant department, reply email in time, handle daily customer complaints and feedback timely to the supervisor and manager. Also, work as the poter, can guide guests to the room and rooming them perfectly.

  • salesman

    Tianjin Jiangnan Golf club - Tianjin, China

    Guest Relations
    June 2013 - February 2015 · 1 year and 9 months

    Working in a golf course as a salesman with a good communication skill, fully understand the customers demand, also response some part of job about the customers service, grasp the skill of how to play golf

  • Bellboy

    Tianjin Saixing Hotel - Tianjin, China

    Front Office concierge
    August 2010 - January 2011 · 6 months

    Helping guests out of vehicles, unloading their luggage and transporting it into the hotel and on to their rooms, helping them find their rooms, teaching them to operate door locks and room lights and assisting with roll-away beds or cribs. Sometimes help with laundry pick-up and delivery or shoe shines during guests' stays at the hotel. When guests depart, taking their luggage from the room and loads it into their departure vehicle.

Education

  • MSc

    Bournemouth University - Tourism and Hospitality Management - England, United Kingdom

    September 2016 - October 2018

    Study International Tourism and Hospitality as an international Chinese student, this major includes an eight month internship, and I will graduate in October 2018

  • Pre-master

    Bournemouth University - Tourism and Hospitality Management - England, United Kingdom

    February 2016 - August 2016

    Study pre-master's class of Tourism and Hospitality Management for six month

  • Bachelor

    Tianjin University of Commerce - Hospitality and Tourism Management - Tianjin, China

    September 2009 - June 2013

    Study Tourism management (Operation management Development of Golf) for four years

Languages

2 languages

  • English

    Native or fluent

  • Chinese

    Native or fluent

Personal information

Nationalities

  • Chinese

Work Permits

  • European Union

Date of birth

July 03rd 1989

Skills

3 skills

  • basic Golf playing skill
  • Candidates able to work in the EU
  • Microsoft ofice
Connections
Mihai Lițoiu
Sales Account Executive at JW Marriott Bucharest Grand Hotel
Bhumiraj Sapkota
Chef de partie at ALbandar Rotana
Following
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