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A graduated International Hospitality Master’s Student with one-year full-time work experience as a receptionist in a 5-star hotel in the UK and two year’s work experience as a salesman at a golf course in China. Excellent communication skills with the ability to solve customers’ problems. A confident leader, able to adopt strategies for structuring and organising projects and responsibilities. Also, have six-months work experience in a five-star hotel in China. Now seeking a full-time job in hotel.
3 years and 1 month
Front Desk Receptionist
Stoke Park - Slough, United KingdomFront Office receptionJuly 2017 - April 2018 · 10 months
Learn and completely master Opera system, fit for all the daily work of the receptionist, answering phone calls and transfer them to the relevant department, reply email in time, handle daily customer complaints and feedback timely to the supervisor and manager. Also, work as the poter, can guide guests to the room and rooming them perfectly.
Tianjin Jiangnan Golf club - Tianjin, ChinaGuest RelationsJune 2013 - February 2015 · 1 year and 9 months
Working in a golf course as a salesman with a good communication skill, fully understand the customers demand, also response some part of job about the customers service, grasp the skill of how to play golf
Tianjin Saixing Hotel - Tianjin, ChinaFront Office conciergeAugust 2010 - January 2011 · 6 months
Helping guests out of vehicles, unloading their luggage and transporting it into the hotel and on to their rooms, helping them find their rooms, teaching them to operate door locks and room lights and assisting with roll-away beds or cribs. Sometimes help with laundry pick-up and delivery or shoe shines during guests' stays at the hotel. When guests depart, taking their luggage from the room and loads it into their departure vehicle.
Bournemouth University - Tourism and Hospitality Management - England, United KingdomSeptember 2016 - October 2018
Study International Tourism and Hospitality as an international Chinese student, this major includes an eight month internship, and I will graduate in October 2018
Bournemouth University - Tourism and Hospitality Management - England, United KingdomFebruary 2016 - August 2016
Study pre-master's class of Tourism and Hospitality Management for six month
Tianjin University of Commerce - Hospitality and Tourism Management - Tianjin, ChinaSeptember 2009 - June 2013
Study Tourism management (Operation management Development of Golf) for four years
Native or fluent
Native or fluent
Date of birth
July 03rd 1989
- basic Golf playing skill
- Candidates able to work in the EU
- Microsoft ofice