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As an optimistic person, I love the tourism industry. Having studied hotel management for four years in China, and one year for Master of International Business in Hotel, Resort & Spa Management in Switzerland. I am currently working in Cavallo Point Resort in San Fransisco. I am looking for a management trainee position. I am available as of April 2019.
Front Office Agent
Cavallo Point Lodge - California, United StatesOtherMarch 2018 - Now · 11 months
Cavallo Point - Sausalito, CA, United StatesFront Office receptionMarch 2018 - Now · 11 months
One year rotational training in Front Desk, PBX, Reservations and Guest Relations. Front Desk Greet and check-in the walk-in guests and guests with reservations. Answer the phone to respond to guests’ needs Check-out and cashiering. Reservations Make reservations for individuals, families and groups as required Guest Relations Schedule special services, such as spa treatments,tables when guests inquire Communicate guests’ requests and complaints to the appropriate department
Sales and Events Coordinator
Fule JIuzhou International Hotel - Chengdu, ChinaEventsFebruary 2017 - May 2017 · 4 months
• In charge of planning Weddings • Selling and up-selling • Project for Spa Wellness
Chaophya Park Bangkok - Bangkok, ThailandManagement TraineeAugust 2016 - January 2017 · 6 months
• Front office: - check-in & check-out - cash handling - customer service • F&B: - fine dining service (Japanese, Chinese and Thai table skills) - up selling • Reservations: - correspondence (English, Mandarin, Thai) - Individual reservations from website
Master of international business in Hotel, Resort & Spa Management
Swiss Hotel Management School - Leysin, SwitzerlandAugust 2017 - March 2018
Bachelor Degree of Hotel Management
HuaQiao University - Quanzhou, ChinaSeptember 2013 - July 2017
ChineseNative or fluent100%
EnglishNative or fluent100%