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An experienced professional with 18 years of experience in laundry operations spanning across renowned hotels. I have been a part of the pre-opening teams as well and helped in developing laundry layout plans and operating procedures. Competencies include satisfactory customer service and comprehensive knowledge of various chemicals and equipment used in daily laundry operations
Marriott Hotels - Islamabad, PakistanHousekeepingOctober 2017 - Now
Responsible for all laundry and dry cleaning operation. Control the quality as per standard and ensure total Guest Satisfaction. Ensure all equipment & laundry area clean and well maintained and taking care of laundry and dry cleaning equipments. Follow up with engineering department on preventive maintenance and repair orders. Keep all Laundry Schedule update with all leave, fill in monthly attendance and control over time. Monitoring quality and as well as services. Ensure that laundry employees are knowledgeable about hotel's services and facilities. Give training to Supervisor and the all staff. Investigate the complaints and take corrective measures. Achieving and focus budget and doing forecast. Feeding of Inventories and taking physical stock of F&B and Room Linen. Reporting faulty equipment, maintenance needs, and safety hazards to manager. Disciplining, and motivating and coaching employees
University of the Punjab - Lahore, PakistanSeptember 1994 - March 1997
Intermediate from Rawalpindi Board Pakistan.
EnglishNative or fluent100%
- Excellent leadership
- FBM Purchasing System
- FMC Purchasing System
- Good in microsoft
- Hotel experience
- Hotel Pre-opening
- self organized
- SOP development
- Use opera