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About me
Accomplished, results-driven, efficient and effective Sales and F&B Professional who uses a diverse skill set to bring people together. Recognized as a leader with an exceptional ability to manage multiple responsibilities simultaneously, proactively resolve issues and produce results by leveraging internal and external resources. Proven record of working and communicating with staff, peers, customers and executive management. Recognized for the ability to work autonomously as well as collaboratively in a dynamic team atmosphere and fast changing environment while maintaining the highest level of professionalism and ethics.
Looking for a challenging role in a reputable organization where my talent and skills could be utilized the most.
Experience
9 years and 11 months
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Bartender
Atmosphere Burj Khalifa - Dubai, United Arab Emirates
BarJuly 2019 - Now · 4 years and 9 months• Displayed advanced customer service competencies and ensured all guests received prompt and attentive service; • Upsold customers effectively (e.g., premium bar brands, appetizers and desserts) and optimized table-turns; outperformed wait staff average sales by up to 15%. • Coordinated regarding the beverage requirements with Supervisory staff; • Implemented, planned and developed the bar/cocktail carts along with the Bar Supervisor of the Restaurant and F&B Management and assisted in advertising and promotions; • Indented the bar paraphernalia, such as: the glassware, napkins, ingredients needed to mix cocktails, appetizers or other food items; • Kept a tab on the physical stock inventory and maintained reports for the Bar Supervisor; • Enhanced the sales strategy for increasing of average front line revenues and beverage to food ratio; • Operated the computerized Micros POS and MMC systems, collected payments and balanced cash receipts; • Coordinated with F&B service staff to maintain high standards of customer service etc.
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Bar Supervisor
Rue Royale Restaurant - Dubai, United Arab Emirates
BarDecember 2018 - Now · 5 years and 4 monthsLaunch project (bar department) installing equipment, tools. Staff organization and training. Work with suppliers. Followed all health and safety policies when handling food and beverages to uphold proper standards. Resolved guest complaints quickly and efficiently. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Organised special events in the restaurant, including receptions, promotions and corporate lunches. Correctly calculated inventory and ordered appropriate supplies. Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity. Quickly identified problem situations and skilfully resolved incidents to the satisfaction of involved parties. Strategically developed effective marketing plans to increase sales and profits while managing costs. Oversaw front of house personnel to maintain adequate staffing and minimise overtime.
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Bartender
Thanani restaurant - Ajman, United Arab Emirates
BarApril 2017 - Now · 7 yearsManaged bar inventory, restocked supplies and placed orders. Cleaned, mopped and vacuumed the bar area. Consistently used suggestive selling techniques. Closed out cash register and prepared cashier report. Managed strict beverage control to minimize waste. Kept facility compliant with health codes, sanitation requirements and license regulations. Enthusiastically and appealingly described food and drink specials to guests. Upheld strict cash handling procedures. Served each guest courteously, quickly and efficiently. Received beverage orders from wait staff and delivered beverages to guests. Set up glassware and liquor prior to events. Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for. Conducted monthly inventory. Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies. Poured drinks using standard pour according to specifications. Maintained full knowledge of beverage lists and promotions. Carefully followed safety and sanitation policies handling food and beverages.
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Waiter
Pache restaurant - Kyiv, Ukraine
F&B serviceFebruary 2015 - April 2017 · 2 years and 3 monthsProvided friendly and attentive service. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Promoted items on beverage lists and restaurant specials. Moved and arranged tables, chairs and place settings and organized seating for groups with special needs. Followed checklists for shift start and end to help with smooth transitions. Folded napkins throughout the day to maintain an adequate supply. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Assisted with the BBQ station, banquet set up and service, patio area service, dishwashing and packaging food for take-out. Listened to, understood and clarified guest concerns and issues. Ensured that food was served to guests at the proper temperature by bringing it to the table immediately. Displayed enthusiasm and knowledge about the restaurant's menu and products. Reported accidents, injuries or unsafe work conditions to manager. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Assisted co-workers whenever possible. Observed tables to promptly respond to requests and refill beverages. Maintained clean dining room, lobby and service areas at all times. Up-sold alcoholic beverages, appetizers and desserts.
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F&B Supervisor
Gazon cafe - Irpin', Ukraine
F&B ManagementMay 2014 - February 2015 · 10 monthsDeveloped and enforced safety standards and procedures for food quality and sanitation purposes. Provided instruction, coaching and motivation to all employees during the shift. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Restocked inventory each day and reviewed cash operation data to verify proper replenishment. Handled all customer relations issues in a gracious manner and in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Assisted customers with food selection, inquiries and order customization requests. Shared best practices for sales and customer service with other team members to help improve the restaurant's efficiency. Scheduled month inventory pickups and deliveries with vendors. Communicated clear expectations and goals to each team member. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Participated in physical inventory counts each month. Oriented newly hired employees by providing company information, facilitating onboarding processes, and establishing position-related requirements. Led a comprehensive safety training for restaurant staff members.
Education
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Junior Specialist
Kiev College Of Construction, Architecture And Design - Kyiv, Ukraine
September 2006 - February 2010
Languages
2 languages
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Russian
Native or fluent
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English
Professional working
Personal information
Nationalities
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Ukrainian
Skills
11 skills
- Customer services
- Employee Relations
- exceptional communication skills
- Issue resolution
- MS Office suite
- Planning and organization
- POS systems knowledge
- Staff management
- strong interpersonal skills
- • Training development aptitude
- Upselling techniques
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