Other skills
Other skills
Experienced hotelier with a demonstrated history of working in the luxury hospitality industry especially the front office. Strong operations professional with a Bachelor of Business Administration (B.B.A.) in Hospitality Management
4 years and 11 months
• Focusing on handling guests complains • Support the team in terms of creating guest experiences • In charge of platinum and VIP guest at the Royal Club Lounge • Supporting the front desk staff in busy operation • Acting as a polyvalent manager in the front desk and the Royal Club Lounge
• Register and process guests and their assigned rooms, accommodate guest request. • Up selling guest, promoting hotel services, being top up seller for 4 months out of 7. • Handling cash payment and performing cashier related function. • Following up LQA standard and brand standard.
• Supported sales & marketing team; contacted 50+ companies via cold call to schedule sales meetings, provided hotel tours and detailed information on hotel amenities to press, journalists and tour agents, organized and executed 5 photo shoots, and assisted with updating new website Coordinated, oversaw and supervised company event of 100+ guests to ensure complete satisfaction Best Hotel in Africa in 2013 by the jury of 2013 Villegiature awards One of the best new hotel in the world among Conde Nast Traveller Hot List Hotel of the year 2012 by Hotel & Lodge Magazine
Internship in all F&B outlets in service, such as the two restaurants, the banquet, the pastry and the bar • Took and served food and beverage orders according to hotel specifications • Prepared the mise-en-place of the day and stocks for the next service • Prepared order in Pastry, cleaning and maintenance of the work area • Compliance of the environment policy • Followed Sofitel standard as known as “Cousu-Main” 2013 TripAdvisor Certificate of Excellence
Front office: conciergerie, reception, guest service • Checked in/out of individual guests and groups • Answered the telephone using the Sheraton etiquette • Provided information to guests about the hotel itself, the group and Casablanca as a whole • Performed administrative duties, such as registering wake up calls, preparing cash & credits card reports, recording reservations into Opera system, documenting all reservations, loading rates, etc. • Followed Hotel Sheraton and Starwood Standards and procedures
5 languages
French
Native or fluent
Arabic
Native or fluent
English
Native or fluent
Mandarin
Notions
Spanish
Notions
Nationalities
Moroccan
Date of birth
July 11th 1992
1 information shared
Other skills
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