Yasmina Benjelloun

Yasmina Benjelloun

Front Office Management Trainee at Le Royal Méridien Shanghai
Lives in Shanghai, China
over 6 months ago

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Experienced hotelier with a demonstrated history of working in the hospitality industry especially the front office. Strong operations professional with a Bachelor of Business Administration (B.B.A.) in Hospitality Management

Experience

  • Front Office Management Trainee

    Le Royal Méridien Shanghai - Shanghai, China

    Front Office reception
    April 2017 - Now · 1 year and 9 months

    • Focusing on handling guests complains • Support the team in terms of creating guest experiences • In charge of platinum and VIP guest at the Royal Club Lounge • Supporting the front desk staff in busy operation • Acting as a polyvalent manager in the front desk and the Royal Club Lounge

  • Front desk agent

    Rosewood Abu Dhabi - Abu Dhabi, United Arab Emirates

    Front Office reception
    February 2016 - September 2017 · 1 year and 8 months

    • Register and process guests and their assigned rooms, accommodate guest request. • Up selling guest, promoting hotel services, being top up seller for 4 months out of 7. • Handling cash payment and performing cashier related function. • Following up LQA standard and brand standard.

  • Guest Relation Intern

    Taj Exotica Resort & Spa - Malé, Maldives

    Guest Relations
    July 2015 - January 2016 · 7 months

    Intern as French and Arabic​ Guest Relation Officer • Organize guest's reservation, arrivals, requests, in house stay, and departures. • Ensure all customers' requests are handle quickly and effectively • To follow up on guests issues.

  • Event Planning Assistant

    Kendall College - Chicago, IL, United States

    Events
    July 2014 - December 2014 · 6 months

    • Coordinate, set-up and breakdown event layout and space for 3-5 weekly events • Provide high quality guest and F&B service; ranging from 20-250 guests

  • Sales and Marketing Intern

    Selman Marrakech - Marrakesh, Morocco

    Sales & Marketing
    September 2013 - January 2014 · 5 months

    • Supported sales & marketing team; contacted 50+ companies via cold call to schedule sales meetings, provided hotel tours and detailed information on hotel amenities to press, journalists and tour agents, organized and executed 5 photo shoots, and assisted with updating new website Coordinated, oversaw and supervised company event of 100+ guests to ensure complete satisfaction Best Hotel in Africa in 2013 by the jury of 2013 Villegiature awards One of the best new hotel in the world among Conde Nast Traveller Hot List Hotel of the year 2012 by Hotel & Lodge Magazine

  • Front office Intern

    Taj Hotels Resorts and Palaces - Marrakesh, Morocco

    Front Office reception
    August 2013 - September 2013 · 2 months

    Internship in front office departement: reception and guest relation • Processed all guests check-ins, outs, room assignments and room change/late check-out requests • Recorded reservations into Amadeus system • In charge of the cashier • Operated telephone switchboard station • Welcomed and acknowledged guests according to Taj and LQA (Leading Quality Assurance) standards, anticipated and addressed guests service needs Member of Leading Hotels Of The World Best New Hotels of 2013- the Conde Nast Traveler USA Hot List 2013 The Best New Hotels of 2013 in Travel and Leisure USA IT List 2013

  • Food and Beverage Intern

    Sofitel Casablanca Tour Blanche - Casablanca, Morocco

    F&B service
    February 2013 - March 2013 · 2 months

    Internship in all F&B outlets in service, such as the two restaurants, the banquet, the pastry and the bar • Took and served food and beverage orders according to hotel specifications • Prepared the mise-en-place of the day and stocks for the next service • Prepared order in Pastry, cleaning and maintenance of the work area • Compliance of the environment policy • Followed Sofitel standard as known as “Cousu-Main” 2013 TripAdvisor Certificate of Excellence

  • Front Office Intern

    Sheraton Casablanca Hotel & Towers - Casablanca, Morocco

    Front Office reception
    November 2012 - January 2013 · 3 months

    Front office: conciergerie, reception, guest service • Checked in/out of individual guests and groups • Answered the telephone using the Sheraton etiquette • Provided information to guests about the hotel itself, the group and Casablanca as a whole • Performed administrative duties, such as registering wake up calls, preparing cash & credits card reports, recording reservations into Opera system, documenting all reservations, loading rates, etc. • Followed Hotel Sheraton and Starwood Standards and procedures

Education

  • Hospitality degree hotel and lodging

    Kendall College - Hospitality and Tourism Management - Chicago, IL, United States

    July 2014 - December 2014

  • Bachelor in Hospitality Management

    Université Internationale de Casablanca- UIC - Casablanca, Morocco

    September 2012 - September 2015

  • Bachelor in management

    University Montpellier I ISEM - Montpellier, France

    September 2010 - July 2012

Languages

  • English
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • Spanish
    Notions
    20%
  • Mandarin
    Notions
    20%

Other

  • Other skills

    Other skills

Connections
Gilbert Mogere
Guest Relations/Receptionist at BLUE SPRING HOTEL
Marc Borrell
Resident Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 en Cerf Resort Seychelles
Barbara Giolo de Freitas
Butler at Hotel Emiliano
View 23 connections
Following
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