Yasmina Benjelloun

Yasmina Benjelloun

Assistant manager FO at Andaz Shanghai
Lives in Shanghai, China

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About me

Experienced hotelier with a demonstrated history of working in the luxury hospitality industry especially the front office. Strong operations professional with a Bachelor of Business Administration (B.B.A.) in Hospitality Management

Experience

4 years and 11 months

  • Assistant manager FO

    Andaz Shanghai - Shanghai, China

    Secretary / Executive Assistant
    March 2019 - February 2020 · 1 year

  • Front Office Management Trainee

    Le Royal Méridien Shanghai - Shanghai, China

    Reception
    April 2017 - March 2019 · 2 years

    • Focusing on handling guests complains • Support the team in terms of creating guest experiences • In charge of platinum and VIP guest at the Royal Club Lounge • Supporting the front desk staff in busy operation • Acting as a polyvalent manager in the front desk and the Royal Club Lounge

  • Front desk agent

    Rosewood Abu Dhabi - Abu Dhabi, United Arab Emirates

    Reception
    February 2016 - September 2017 · 1 year and 8 months

    • Register and process guests and their assigned rooms, accommodate guest request. • Up selling guest, promoting hotel services, being top up seller for 4 months out of 7. • Handling cash payment and performing cashier related function. • Following up LQA standard and brand standard.

  • Sales and Marketing Intern

    Selman Marrakech - Marrakesh, Morocco

    Sales
    September 2013 - January 2014 · 5 months

    • Supported sales & marketing team; contacted 50+ companies via cold call to schedule sales meetings, provided hotel tours and detailed information on hotel amenities to press, journalists and tour agents, organized and executed 5 photo shoots, and assisted with updating new website Coordinated, oversaw and supervised company event of 100+ guests to ensure complete satisfaction Best Hotel in Africa in 2013 by the jury of 2013 Villegiature awards One of the best new hotel in the world among Conde Nast Traveller Hot List Hotel of the year 2012 by Hotel & Lodge Magazine

  • Food and Beverage Intern

    Sofitel Casablanca Tour Blanche - Casablanca, Morocco

    F&B service
    February 2013 - March 2013 · 2 months

    Internship in all F&B outlets in service, such as the two restaurants, the banquet, the pastry and the bar • Took and served food and beverage orders according to hotel specifications • Prepared the mise-en-place of the day and stocks for the next service • Prepared order in Pastry, cleaning and maintenance of the work area • Compliance of the environment policy • Followed Sofitel standard as known as “Cousu-Main” 2013 TripAdvisor Certificate of Excellence

  • Front Office Intern

    Sheraton Casablanca Hotel & Towers - Casablanca, Morocco

    Reception
    November 2012 - January 2013 · 3 months

    Front office: conciergerie, reception, guest service • Checked in/out of individual guests and groups • Answered the telephone using the Sheraton etiquette • Provided information to guests about the hotel itself, the group and Casablanca as a whole • Performed administrative duties, such as registering wake up calls, preparing cash & credits card reports, recording reservations into Opera system, documenting all reservations, loading rates, etc. • Followed Hotel Sheraton and Starwood Standards and procedures

Education

  • Hospitality degree hotel and lodging

    Kendall College - Hospitality and Tourism Management - Chicago, IL, United States

    July 2014 - December 2014

  • Bachelor in Hospitality Management

    Université Internationale de Casablanca- UIC - Casablanca, Morocco

    September 2012 - September 2015

  • Bachelor in management

    University Montpellier I ISEM - Montpellier, France

    September 2010 - July 2012

Languages

5 languages

  • French

    Native or fluent

  • Arabic

    Native or fluent

  • English

    Native or fluent

  • Mandarin

    Notions

  • Spanish

    Notions

Personal information

Nationalities

  • Moroccan

Date of birth

July 11th 1992

Additional Information

1 information shared

  • Other skills

    Other skills

Connections
Gilbert Mogere
Concierge Agent at W Residences Dubai
Mihai Lițoiu
Account Manager at Bolt Business
GIANCARLO PASTORE
Amministratore at CIPAS TM
View 39 connections
Following
Marriott New Caledonia Hôtel du Louvre - The Unbound Collection by Hyatt Ritz Paris
Ritz Paris
Paris, France
Other members
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Nairobi, Kenya
View more
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