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Apart from contributing to the processes and strategies which enhance standards of
managing and learning, I feel that my greatest strengths are firstly my ability to understand and
meet the needs and wants of individuals, their problems and feelings.
Senior Front Office Supervisor
Vinpearl Condotel Empire - Nha Trang, VietnamRooms divisionJune 2018 - Now · 8 months
I ensure Outstanding customer care at all times. I maintain a friendly, cheerful and courteous demeanor at all times. I courteously and accurately answer inquiries from potential guests and accept hotel reservations. I respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. I use suggestive selling techniques to sell room nights, increase occupancy and revenue. I supervise daily shift process ensuring all team members adhere to standard operating procedures. I train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. I solve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. I adhere to company credit limit / floor limit policies. I allocate rooms to expected arrivals after checking the guests preferences and special requests. I build strong relationships and liaise with all other department's especially housekeeping, reservations etc. I cross check all billing instructions are correctly updated I control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. I supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. I perform other duties as assigned, requested or deemed necessary by management. I ensure Front office log book and hotel log book is always updated and actioned upon. I ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. I participate in hotel committees and task force assignments. I take responsibility in the absence of the Duty Manager / Front office manager
Senior Front Office Supervisor
Vinpearl Resort & Villas - Nha Trang, VietnamOtherJune 2018 - Now · 8 months
Front Desk Agent
Grand Hotel Marriott Resort, Golf Club and Spa - Fairhope, AL, United StatesFront Office receptionFebruary 2017 - September 2017 · 8 months
I was responsible for providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. This includes servicing same-day reservations as well as pre-registered guests. Il provided information about available rooms and rates, furnish room keys and hotel information, and process payments. Also I was checking guests out of the hotel.
The Grand Hotel Marriott Resort, Golf Club & Spa - Point Clear, AL, United StatesHousekeepingOctober 2016 - February 2017 · 5 months
Fairmont Baku - Fairhope, AL, United StatesGuest RelationsOctober 2015 - October 2016 · 1 year and 1 month
Welcome customers upon entrance and confirm reservations. Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Arrange events, excursions, transportation etc. upon request from hotel residents. Answer the phone and make reservations, take and distribute messages or mail and redirect calls. Respond to complaints and find the appropriate solution.
Room Service Team Leader
Isrotel - Eilat, IsraelF&B serviceApril 2015 - September 2015 · 6 months
Always greet guests promptly in a warm and friendly manner. Always thank and say farewell to guests conveying anticipation for their next visit. Establish rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Maintain the conversation and does not expose any sensitive topics to the guest. Ensures that minimum brand standards are consistently implemented. Respond to the results of the Consumer Audit and ensure that the relevant changes are executed. Have a thorough knowledge of menu and presentation standards and sound knowledge of beverage preparation techniques. Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house areas. Applies Food & Beverage service techniques correctly at all times, serving items with enthusiasm. Completes the daily responsibilities that are set for each individual shift. Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly. Recognizes and ensures application of the step of the billing process. Anticipate any unexpected guest need and reacts promptly and tactfully Communicate effectively to know the daily task assigned. Understand and strictly adhere to Rules and Regulations established in the Employee Handbook and in the hotel's policies concerning fire, hygiene, health and safety. Ensure high standards of personal presentation and grooming. Respond to changes in the Food & Beverage function as dictated by the industry, company and hotel. Attend training sessions and meetings as and when required. Carry out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.
Bar and Restaurant Supervisor
Monte Carlo Restaurant - Baku, AzerbaijanF&B serviceJune 2010 - August 2014 · 4 years and 3 months
Supervise and participate in kitchen and dining area cleaning activities. Resolve customer complaints regarding food service. Train workers in food preparation, and in service, sanitation, and safety procedures. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. Assign duties, responsibilities, and work stations to employees in accordance with work requirements. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Control inventories of food, equipment, and liquor, and report shortages to designated personnel. Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety. Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets. Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems. Record production, operational, and personnel data on specified forms. Develop equipment maintenance schedules and arrange for repairs. Perform various financial activities, such as cash handling, deposit preparation, and payroll. Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services. Specify food portions and courses, production and time sequences, and workstation and equipment arrangements. Estimate ingredients and supplies required to prepare a recipe. Forecast staff, equipment, and supply requirements, based on a master menu. Evaluate new products for usefulness and suitability. Compile and balance cash receipts at the end of the day or shift. Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor. Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details. Present bills and accept payments. Greet and seat guests, and present menus and wine lists. Develop departmental objectives, budgets, policies, procedures, and strategies. Schedule parties and take reservations. Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.
The IMC Fachhochschule Krems - Krems an der Donau, AustriaOctober 2013 - July 2016
Azerbaijan Tourism and Management University - Hospitality and Tourism Management - Baku, AzerbaijanSeptember 2012 - June 2016
RussianNative or fluent100%
AzerbaijaniNative or fluent100%
- A good Team player
- Complex Problem Solving