Yebaletale Tafesse

Yebaletale Tafesse

supervisor at Golden Tulip Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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I Am a graduate in tourism and hospitality management. having six years experience in hospitality and customer care, through my experience have acquired more skills and knowledge on being a good team player, time manager, and a very experienced team leader. I believe that my extensive knowledge, experience,skills and my ability in hospitality industry will be valuable to your company.

Experience

  • supervisor

    Golden Tulip Hotel - Addis Ababa, Ethiopia

    F&B service
    January 2015 - May 2017

    • Ran quarterly staff meetings and created and enforced SOPs for all outlets. • Responsible for the weekly schedule for 25 employees • Planned and organized the setup and coordination of restaurant events for up to 35 people • Checking on the staff grooming and hygiene standards. • Provided proper training and follow up to newly hired team members as well as the existing tenured team. • Maximized profits by delivering an outstanding customer service.

  • Head waiter

    Hliton Hotel - Addis Ababa, Ethiopia

    F&B service
    November 2013 - January 2015

    • Evaluated performance of all waiters and prepared reports for management. • Communicated with guests on regular basis and ensured that they are satisfied. • Identified all demanding guests and informed restaurant manager for the same. • Served all food and beverage as per hotel standards and within the required time. • Provided all customers efficient service at all times and cooperated with staff members for • Provided quality training as per the required service standards.

  • Waiter

    Grand Millennium Hotel Al Wahda - Abu Dhabi, United Arab Emirates

    F&B service
    October 2010 - September 2013

    • Assisted customer in menu determinations. • Served dishes at tables according to order. • Recommended wines and other drinks to gust. • Responsible to take orders and assist the cook to prepare food as per order of customer.

Education

  • certificate food and beverage supervision

    catering and tourism training institute - Addis Ababa, Ethiopia

    July 2014 - November 2014

  • tourism and hospitality management

    St Mary University - Addis Ababa, Ethiopia

    September 2013 - July 2016

    the degree is authenticated by foreign affairs of Ethiopia.

Languages

  • English
    Full professional
    80%

Skills

  • Excellent time management
  • food and beverage knowledge
  • Food and beverage management
  • food saftey
  • Front Office Management
  • Good in microsoft
  • Great customer service
  • Hospitality Management
  • microis
  • Solving problems
  • Strategic event planning
  • Strong team work
Connections
Khadija Abbas
Intern at Dusit Thani Dubai Hotel
Liliya Feshchenko
Business Development Executive at Arjaan Rotana Media City
Following
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