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Young and dynamic, Computer Science graduate with over 7 years working experience in an Hospitality/aviation industry.
CUSTOMER SERVICE (EXECUTIVE LOUNGE HOSTESS)
SKYWAY AVIATION HANDLING COMPANY LIMITED - Lagos, NigeriaSales & MarketingNovember 2012 - Now · 6 years and 2 months
• Provide to the passengers an exceptional level of customer service at all times • Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty • Assist airlines staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes • Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight • Responsible to restock shelves, fridges and food display
Lagos State University - Lagos, NigeriaJune 2007 - September 2012
- excellent customer service skills
- Proactive & responsible
- skills in Microsoft words and excel