Hotel Systems
Opera
HotSos
Having study overseas with working experience in hotel and hospitality fields for five years. I have gained considerable skills and knowledge. My background gains me exposure to be an efficient and ambitious person of my time and I believe it is one of the most important qualities needed by all professional in the client facing industry.
7 years and 10 months
• Worked closely with hotel personnel at all levels to ensure 24/7 provision of quality guest services • Maintaining close relationship with business partners and travel agencies • Proactively developing Personal Touch and Emotional Engagement with guests • Effectively Upselling rooms and products; Guests Enrollment
1. Hotel: Front Office Trainee The Excelsior, Causeway Bay, Hong Kong • Greeted and checked in guests to a 800-room hotel in a courteous and professional manner • Took and confirmed reservations over phone and through the online room reservation system, maintaining availability • Performed daily front office tasks including cash handling, reconciling receipts, record keeping and computer data entry 2. F&B: Management Trainee Pizza Hut, Tai Po, Hong Kong • Attention on food expiry dates and life safety period with Standards • Participating in Stocks and Wastage Management • Awareness of the staffs’ hygiene and working environment safety • Being a trainer and close buddy to new joiners 3. Aviation: Ground Service Assistant Hong Kong International Airport, Hong Kong • Special Handling to VIPs, celebrities and important guests with smooth • Tracking flight arrivals and departures and posted related information online • Made regular announcements concerning flight arrivals and departures • Worked to address customer service issues and sought positive resolutions
• Greet building visitors and directing them to proper location • Being representative of Chinese in speaking and translation duties • Responded to customer inquiries in person and on the phone
• Tracked, collated and maintained inventory of marketing materials • Updated and maintained various information databases • Providing support and setup for Showroom and activities
• Thorough cleanliness and sanitation of all areas • Complying with all relevant Health and Safety standards • To report to any unusual incidents, complaints, un-authorized persons in guest rooms, missing or damaged hotel properties and lost & found items
4 languages
Chinese
Native or fluent
Cantonese
Native or fluent
English
Full professional
German
Notions
Nationalities
Chinese
Date of birth
September 29th 1995
2 informations shared
Opera
HotSos
Miscrosoft Office:
• Words
• Powerpoint
• Excel
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