Crystal Chan

Crystal Chan

Front Office Host at Hyatt Regency Hong Kong, Sha Tin
Lives in Hong Kong

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About me

Having study overseas with working experience in hotel and hospitality fields for five years. I have gained considerable skills and knowledge. My background gains me exposure to be an efficient and ambitious person of my time and I believe it is one of the most important qualities needed by all professional in the client facing industry.

Experience

7 years and 10 months

  • Front Office Host

    Hyatt Regency Hong Kong, Sha Tin - Hong Kong

    Reception
    October 2019 - Now · 4 years and 6 months

    • Worked closely with hotel personnel at all levels to ensure 24/7 provision of quality guest services • Maintaining close relationship with business partners and travel agencies • Proactively developing Personal Touch and Emotional Engagement with guests • Effectively Upselling rooms and products; Guests Enrollment

  • Customer Service and Operation Trainee

    Jardine Matheson - Hong Kong

    Customer Service
    August 2017 - August 2019 · 2 years and 1 month

    1. Hotel: Front Office Trainee The Excelsior, Causeway Bay, Hong Kong • Greeted and checked in guests to a 800-room hotel in a courteous and professional manner • Took and confirmed reservations over phone and through the online room reservation system, maintaining availability • Performed daily front office tasks including cash handling, reconciling receipts, record keeping and computer data entry 2. F&B: Management Trainee Pizza Hut, Tai Po, Hong Kong • Attention on food expiry dates and life safety period with Standards • Participating in Stocks and Wastage Management • Awareness of the staffs’ hygiene and working environment safety • Being a trainer and close buddy to new joiners 3. Aviation: Ground Service Assistant Hong Kong International Airport, Hong Kong • Special Handling to VIPs, celebrities and important guests with smooth • Tracking flight arrivals and departures and posted related information online • Made regular announcements concerning flight arrivals and departures • Worked to address customer service issues and sought positive resolutions

  • Front Office Trainee

    Amatara Wellness Resort - Phuket, Thailand

    Reception
    September 2016 - February 2017 · 6 months

    • Greet building visitors and directing them to proper location • Being representative of Chinese in speaking and translation duties • Responded to customer inquiries in person and on the phone

  • Marketing and Communication Department Assistant

    Moda Mia Company Limited - Hong Kong

    Content & Communication
    November 2015 - January 2016 · 3 months

    • Tracked, collated and maintained inventory of marketing materials • Updated and maintained various information databases • Providing support and setup for Showroom and activities

  • Housekeeping Trainee

    Das Hotel Panorama - Hasliberg, Switzerland

    Housekeeping
    June 2015 - October 2015 · 5 months

    • Thorough cleanliness and sanitation of all areas • Complying with all relevant Health and Safety standards • To report to any unusual incidents, complaints, un-authorized persons in guest rooms, missing or damaged hotel properties and lost & found items

Education

Languages

4 languages

  • Chinese

    Native or fluent

  • Cantonese

    Native or fluent

  • English

    Full professional

  • German

    Notions

Personal information

Nationalities

  • Chinese

Date of birth

September 29th 1995

Additional Information

2 informations shared

  • Hotel Systems

    Opera
    HotSos

  • Other skills

    Miscrosoft Office:
    • Words
    • Powerpoint
    • Excel

Connections
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
Abhishek Dash
Guest Relations at Oyo group
Following
Courtyard Hong Kong Lanson Place Hotel, Hong Kong Hyatt Regency Hong Kong, Sha Tin
Other members
Oliver Li
Hong Kong
Jiraphat Chaovisitsaree
Chiang Mai, Thailand
Maitreyee Shirke
Ahmedabad, India
Mohammed Redha Amrani
Kuwait City, Kuwait
View more
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