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About me
Passionate for high quality and personalized service, I am looking for a full-time job in tourism sector.
Experience
8 years
-
Welcomer versatile
Maxim Opera - Paris, France
ReceptionOctober 2018 - Now · 5 years and 6 monthsReceptionist Concierge Reservation Clients’ satisfaction management
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Service Quality Manager
Wuzhen Tousime Company - Wuzhenzhen, Jiaxing, China
Guest RelationsFebruary 2018 - July 2018 · 6 monthsServices and products quality control Brand management Participation of hotel and banquet center pre-opening projets
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Chief Purser
Emeraude Classique Cruises - Thành phố Hạ Long, Vietnam
MaintenanceJanuary 2017 - August 2017 · 8 monthsDay-to-day operation management Guest satisfaction management Maintenance issues management Procedures and policies management
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Receptionist
Hotel Scribe Paris Opera by Sofitel - Paris, France
ReceptionMay 2015 - August 2016 · 1 year and 4 monthsManagement of Asian clients’ satisfaction Clients’ complaint arrangement Reservation management
Education
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MBA
ESC - Ecole Supérieure de Commerce de la Rochelle - La Rochelle, France
October 2012 - January 2015
Languages
3 languages
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Chinese
Native or fluent
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French
Professional working
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English
Professional working
Skills
4 skills
- Basic photoshop
- Medialog
- office365
- PMS OPERA
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