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Responsible, confident and enthusiastic worker with several years of experience within Customer Service field.
Guest Relations Officer and Tour Leader
I Grandi Viaggi - Victoria, SeychellesGuest RelationsApril 2018 - Now
Responsabilities: Review arrival lists to welcome guests Help prepare welcome folders with collateral (e.g. room service menus, area descriptions Assist guests throughout the check-in process Ensure a pleasant and satisfying stay at a hotel Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Attend to special guests (e.g. VIPs) and answer their inquiries Provide information about amenities, area and venues and promote services Organize and lead excursions Organize events (e.g. weddings, parties)
AuPairWorld - London, United KingdomOtherDecember 2016 - July 2017
Responsible for providing quality childcare for the safety of the children according to the host family's rules Duties: Preparing breakfast for the children and looking after their needs from their return from school in the afternoon up to bed time Driving them to and from school or where they attended extracurricular courses and activities Encouraging their social and educational development Cooking meals, snacks and refreshments for the children Helping them to complete their homework assignments Comforting and supporting them when sick or upset Participating in a multicultural exchange program in order to broaden my cultural diversity and improve my language skills
Costa Crociere S.p.A. - Luni, ItalyCustomer ServiceOctober 2012 - March 2018
Responsabilities: Welcome and warmly greet incoming passengers of different nationalities and provide boarding instructions Assist passengers at the front counter and throughout embarkation and disembarkation processes Respond to passenger questions in person and over the phone Check in luggage Help passengers track down missing luggage Make announcements prior to boarding Check passports and VISAs during boarding operations Assist policemen/security officers translating from different languages into Italian when requested Work in a team: as a member of the Customer Service team I developed leading skills organizing shift rotas and coordinating colleagues' tasks.
Foreign Languages Degree
University of Genoa - Genoa, ItalyOctober 2012 - March 2016
ItalianNative or fluent100%