Yoganand Bheekha

Yoganand Bheekha

Night Manager at Clayton Hotel Charlemont
Lives in Dublin, Ireland
over 6 months ago

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• Completed Diploma in International Travel Industry and FETAC L6 Airport Passenger Services.
• 6 Years customer service experience within the hospitality sector.
• Multilingual, with English, French and Hindi.
• Strong computer Skills: Excel, Word, PowerPoint.
• Strong Knowledge of Opera & Micros System.
• Full Clean Driving License.

Experience

  • Night Manager

    Clayton Hotel Charlemont - Dublin, Ireland

    Front Office reception
    October 2018 - Now · 4 months

    Pre-opening team member. Currently involved in recruitment and selection. Creating/updating S.O.Ps Training.

  • Assistant Night Manager

    The Gibson Hotel - Dublin, Ireland

    Front Office reception
    September 2016 - October 2018 · 2 years and 2 months

    • Taking full responsibility of the hotel in the absence of the night manager • Creating/Amending S.O.Ps • Check in late arrivals and check out early departures in line with hotel procedures • Ensure that the service offered by team members is personal and memorable, that guest needs are anticipated and requests followed up. • Posting and balancing room charges, cash & credit cards. • Ensure all access to the hotel is secure as required by hotel policy and procedure • Take room service orders, prepare the food and drinks and deliver to guests • As a team, ensure that guest areas and offices are clean and tidy at all times • Perform all pre & post night audit duties (doing reports for each department) • Cash Handling • Supervising Staff & their daily tasks • ensure the completion of any ad-hoc tasks during the night shift.

  • Night Assistant / Relief Night Manager

    Pillo Hotel Ashbourne - Ashbourne, Ireland

    Front Office reception
    May 2014 - August 2016 · 2 years and 4 months

    • Taking full responsibility of the hotel in the absence of the night manager • Check in late arrivals and check out early departures in line with hotel procedures • Ensure that the service offered by team members is personal and memorable, that guest Needs are anticipated and requests followed up. • Posting and balancing room charges, cash & credit cards. • Ensure all access to the hotel is secure as required by hotel policy and procedure • Take room service orders, prepare the food and drinks and deliver to guests • As a team, ensure that guest areas and offices are clean and tidy at all times • Perform all pre & post night audit duties (doing reports for each department) • Cash Handling • Supervise Staff

  • Leisure Attendant

    Funtasia - Bettystown, Ireland

    Other
    July 2013 - December 2013 · 6 months

    • Operated and supervised rides. Monitored customer safety. • Collected token payments from customers. • Provided safety information to customers. • Resolved customer queries and complaints.

  • Kitchen Porter / Night Porter

    Waterside House Hotel - Donabate, Ireland

    F&B kitchen
    May 2012 - May 2013 · 1 year and 1 month

    Carrying out basic cleaning tasks as fast as possible. Collecting and washing up pots and pans. Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready. Unloading equipment and food from deliveries. Ensuring the storeroom remains organised. Making sure work surfaces, floors and walls are always clean and sanitised

  • Kitchen Assistant / Waiter

    Indus Restaurant - Drogheda, Ireland

    F&B service
    July 2010 - December 2010 · 6 months

    • Served food and drinks in a busy restaurant environment. • Provided excellent customer service. • Resolved customer queries and complaints. • Transacted credit card and cash payments.

Education

  • Bsc Hospitality management

    Technological University Dublin [ HSD ] - Dublin, Ireland

    September 2016 - Now

  • Leaving Certificate

    Balbriggan Community College - Balbriggan, Ireland

    January 2005 - June 2008

Languages

  • English
    Native or fluent
    100%
  • French
    Full professional
    80%
  • Hindi
    Full professional
    80%

Skills

  • F&B micros
  • Fidelio
  • Ms office skills
  • Use opera
Connections
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
Krisantus Sutrisno
Intern at Four Seasons Hotel
Nicole Tomamichel
Editor Intern at Teddy Award
View 10 connections
Following
The Dorchester Hotel
London, United Kingdom
HRC International
Maastricht, Netherlands
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London, United Kingdom
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