Yoganand Bheekha

Yoganand Bheekha

Assistant Night Manager at The Gibson Hotel
Lives in Dublin, Ireland
over 6 months ago

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• Completed Diploma in International Travel Industry and FETAC L6 Airport Passenger Services.
• 6 Years customer service experience within the hospitality sector.
• Multilingual, with English, French and Hindi.
• Strong computer Skills: Excel, Word, PowerPoint.
• Strong Knowledge of Opera & Micros System.
• Full Clean Driving License.

Experience

  • Night Manager

    Clayton Hotel Charlemont - Dublin, Ireland

    Front Office reception
    October 2018 - Now

    Pre-opening team member. Currently involved in recruitment and selection. Creating/updating S.O.Ps Training.

  • Assistant Night Manager

    The Gibson Hotel - Dublin, Ireland

    Front Office reception
    September 2016 - October 2018

    • Taking full responsibility of the hotel in the absence of the night manager • Creating/Amending S.O.Ps • Check in late arrivals and check out early departures in line with hotel procedures • Ensure that the service offered by team members is personal and memorable, that guest needs are anticipated and requests followed up. • Posting and balancing room charges, cash & credit cards. • Ensure all access to the hotel is secure as required by hotel policy and procedure • Take room service orders, prepare the food and drinks and deliver to guests • As a team, ensure that guest areas and offices are clean and tidy at all times • Perform all pre & post night audit duties (doing reports for each department) • Cash Handling • Supervising Staff & their daily tasks • ensure the completion of any ad-hoc tasks during the night shift.

  • Night Assistant / Relief Night Manager

    Pillo Hotel Ashbourne - Ashbourne, Ireland

    Front Office reception
    May 2014 - August 2016

    • Taking full responsibility of the hotel in the absence of the night manager • Check in late arrivals and check out early departures in line with hotel procedures • Ensure that the service offered by team members is personal and memorable, that guest Needs are anticipated and requests followed up. • Posting and balancing room charges, cash & credit cards. • Ensure all access to the hotel is secure as required by hotel policy and procedure • Take room service orders, prepare the food and drinks and deliver to guests • As a team, ensure that guest areas and offices are clean and tidy at all times • Perform all pre & post night audit duties (doing reports for each department) • Cash Handling • Supervise Staff

  • Leisure Attendant

    Funtasia - Bettystown, Ireland

    Other
    July 2013 - December 2013

    • Operated and supervised rides. Monitored customer safety. • Collected token payments from customers. • Provided safety information to customers. • Resolved customer queries and complaints.

  • Kitchen Porter / Night Porter

    Waterside House Hotel - Donabate, Ireland

    F&B kitchen
    May 2012 - May 2013

    Carrying out basic cleaning tasks as fast as possible. Collecting and washing up pots and pans. Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready. Unloading equipment and food from deliveries. Ensuring the storeroom remains organised. Making sure work surfaces, floors and walls are always clean and sanitised

  • Kitchen Assistant / Waiter

    Indus Restaurant - Drogheda, Ireland

    F&B service
    July 2010 - December 2010

    • Served food and drinks in a busy restaurant environment. • Provided excellent customer service. • Resolved customer queries and complaints. • Transacted credit card and cash payments.

Education

Languages

  • English
    Native or fluent
    100%
  • French
    Full professional
    80%
  • Hindi
    Full professional
    80%

Skills

  • F&B micros
  • Fidelio
  • Ms office skills
  • Use opera
Connections
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Daniel Dolan
Assistant General Manager at O'Hehir's
Elena Smirnova
Guest Relations at Bulgari Resorts
View 14 connections
Following
HRC International
Maastricht, Netherlands
Bulgari Hotel London
London, United Kingdom
The Ritz London
London, United Kingdom
Other members
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Dublin, Ireland
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