Yohana Verissimo

Yohana Verissimo

Hostess and Receptionist at IHG - InterContinental Hotels Group
Lives in Dubai, United Arab Emirates

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About me

Energetic Hostess with over 5 years experiences in providing world-class customer service to guests in upscale and privately - owned restaurants. Highly skilled in planning service workflows, coordinating dining room staff, and managing patron reservations. Demonstrated success in working with restaurant staff to create unique dining experiences and upholding high quality standards. Seeking to apply background and ongoing training in hospitality management to take next career step with a team that values a guest experience-driven approach to service.

Experience

11 years and 3 months

  • Hostess and Receptionist

    IHG - InterContinental Hotels Group - Dubai, United Arab Emirates

    Reception
    June 2018 - Now · 5 years and 10 months

    Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting; Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials; Accept and organize reservations and prioritize reservations to accommodate customers; Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting; Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs; Addressed guest requests or complaints and escalated major complaints to manager.

  • Hostess-réception

    Nassima Royal Hotel - Dubai, United Arab Emirates

    Reception
    October 2017 - April 2018 · 7 months

    Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting; Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials; Accept and organize reservations and prioritize reservations to accommodate customers; Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting; Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs; Addressed guest requests or complaints and escalated major complaints to manager.

  • Self-Hostess and Self-Beautician

    Self - Togo, Democratic Republic of the Congo

    Host/Hostess
    January 2013 - December 2017 · 5 years

    Self-Hostess and Self-Beautician

  • Beautician

    Hotel EDA OBA - Togo, Democratic Republic of the Congo

    Beauty
    May 2015 - March 2016 · 11 months

    Deliver a range of health and beauty treatments while focusing on client care and repeat business; Administer treatments for clients in a professional friendly manner; Offer skin rejuvenation and cellulite reduction therapy services to clients; Maintain rigorous standards of sanitation and sterilization as directed by law and the spa’s policies and procedures; Meticulously maintained spa appearance and cleanliness.

  • Waitress/Hostess

    VIP Night Club SUNSET - Togo, Democratic Republic of the Congo

    Host/Hostess
    October 2013 - September 2015 · 2 years

    Interfaced with customers to assess food needs, recommended dishes, and upsold beverages, appetizers, and desserts; answered questions about menu items and recipe ingredients; Accurately communicated patron’s orders to kitchen staff and entered orders into POS systems to facilitate billing; Prepared tables for meals by setting up linens, silverware, and glassware, and by removing used or dirty dishes and glasses from tables and counters; Followed up with diners throughout service to ensure food was prepared to their satisfaction and address additional requests or needs.

Education

  • Esthétique-hôtellerie-hotesse

    Institut evaholor in lomé - Togo, Democratic Republic of the Congo

    January 2014 - September 2016

    Recevoir les clients,être à l'écoute Repondre à leurs soins Recevoir les appels pour les réservations Assister à leurs bien être

Languages

2 languages

  • French

    Native or fluent

  • English

    Full professional

Skills

2 skills

  • AVIATION
  • Hostess
Following
Hilton Dubai Al Habtoor City
Hilton Dubai Al Habtoor City
Dubai, United Arab Emirates
Ducasse Paris
Ducasse Paris
Paris, France
The Ritz-Carlton Doha
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Mutaz Alqudah
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View more
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