Yola Guiking

Yola Guiking

Management Trainee at Belmond Mount Nelson Hotel
Lives in Arnhem, Netherlands
over 6 months ago

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Experience

  • Management Trainee

    Belmond Mount Nelson Hotel - Cape Town, South Africa

    Guest Relations
    September 2018 - Now · 5 months

    During this 5-month internship, I will acquire knowledge and skills within the Guest Services department. As a Guest Services Agent my main task is providing the guests with all the necessary information about Cape Town and its surroundings. My focus lies on creating memorable experiences for every guest that we welcome to the hotel.

  • F&B Trainee

    The Athénée Hotel, a Luxury Collection Hotel, Bangkok - Bangkok, Thailand

    F&B service
    February 2017 - August 2017 · 7 months

    Worked in several high-quality restaurants. For example, International buffet, Modern French fine-dining and Traditional Thai. Managing the restaurant, caring for the guests, creating helpful content for the restaurants and serving dishes and drinks were just a few of my tasks.

  • Waitress/Hostess

    Graaf Otto - Arnhem, Netherlands

    F&B service
    November 2015 - September 2018 · 2 years and 11 months

    Taking orders, serving dishes and drinks, pairing wines, cleaning the restaurant and handling payments. Responsible for opening and closing the restaurant and managing the Instagram account.

Education

  • Bachelor of Hotel Management

    Saxion Hospitality Business School - Enschede, Netherlands

    September 2015 - Now

    At the four-year Hotel Management programme in Apeldoorn I learn how to successfully lead a company in the hospitality sector as an entrepreneur or as a manager. I learn to translate the needs and wishes of the guests into appealing and customer-oriented products and services. I receive teaching in both hotel-specific and management-related subjects such as English, Spanish, Hotel Management, Economics, Marketing, Intercultural Communication, Human Resource Management and Event management.

  • HAVO

    Lorentz Lyceum - Arnhem, Netherlands

    July 2009 - July 2015

    Economics & Society

Languages

  • Dutch
    Native or fluent
    100%
  • English
    Professional working
    60%
  • German
    Limited working
    40%
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