Younes Ismail

Younes Ismail

Outlet Manager at Hyatt Regency Casablanca
Lives in Casablanca, Morocco
over 6 months ago

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Hard working management professional.
Done several events with international organizations in Dubai and Morocco.

Experience

  • Outlet Manager

    Hyatt Regency Casablanca - Casablanca, Morocco

    F&B other
    August 2018 - Now · 6 months

  • Guest Relations Manager

    Khalij agadir hotel boutique and spa - Agadir, Morocco

    Administration & General
    June 2017 - August 2018 · 1 year and 3 months

    Responsible for revenue generation.  Leading a team of 40 employees.  Developing, implementing and managing events.  Organizing and planning future events.  Fully aware of competitors and their action plan.  Liaising with clients at a high level.  Marketing and social media responsible.  Training the team of servers, bouncers and client servicing.  Quality management.  Creating promotional packages and creating new menus.  Receiving clients opinions and complains and work on it on a daily basis.  Briefings and weekly meetings with the team.  Opening of the hotel and VIP guest list.  Opening of all venues of the hotel.  Shooting of the hotel video.  Main face of the hotel.  Watching, planning the process of building the hotel.

  • Outlet Manager

    Sahara hotel - Agadir, Morocco

    F&B other
    August 2015 - May 2017 · 1 year and 10 months

     Responsible for revenue generation.  Leading a team of 22 employees.  Developing, implementing and managing events.  Organizing and planning future events.  Fully aware of competitors and their action plan.  Liaising with clients at a high level.  Marketing and social media responsible.  Training the team of servers, bouncers and client servicing.  Meeting the monthly target required.  Quality management.  Creating promotional packages and creating new menus.  Receiving clients opinions and complains and work on it on a daily basis.  Briefings and weekly meetings with the team.

  • Events and marketing management executive

    Governmemt of Sharjah - Sharjah, United Arab Emirates

    Events
    June 2014 - June 2015 · 1 year and 1 month

     Working closely with exhibition organizers, stand designers and contractors.  Developing, implementing and managing events.  Organizing trade fairs, conferences, away days, product launches.  Managing all group rooms and banqueting processes and procedures.  Liaising with clients at a high level.  Making sure that insurance obligations are adhered to.  Overseeing procurement of catering, audiovisual, security & rental needs.  Managing relationships with sponsors.  Preparing delegate packs and promotional material.  Maintaining a calendar of events for effective long term planning & management.  Supervising & coordinate the activities of personnel, subcontractors & vendors.  In charge of accommodation, schedules, travel, day plans and registrationprocedures.

Education

  • Certified manager

    Oxford training college - Dubai, United Arab Emirates

    September 2012 - December 2012

    Short course training in management

  • Masters

    Arizona state university - Dubai, United Arab Emirates

    September 2009 - October 2011

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Communicaton
  • Computer skill
  • Flexible
  • Work under Pressure
Connections
Mohamed Baslam
Directeur Général chez Soghro S.A.
Following
Hosco
Geneva, Switzerland
Other members
Leila Bouhlal
Casablanca, Morocco
Amal Rakfaoui
Casablanca, Morocco
Houda Boudrar
Casablanca, Maroc
Assad Bassma
Casablanca, Morocco
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