With 3 years of experience as a receptionist in Sheraton Grand Taipei, I have had to deal with a variety of situations which required me to make quick and accurate decisions. On a related note, I have also enhanced my communication skills and built a good relationship with not only customers but also team members. Furthermore, this experience has helped me develop my multi-tasking skills allowing for achieving different expectations.
6 years and 3 months
Maintaining on time delivery on air shipments and triangular trade from exporting as well as importing aspects and ensuring goods are accurately on track throughout. Handling and resolving customers’ inquiries effectively as well as dealing with urgent or unexpected issues by communicating and coordinating with internal sales team and third party agents worldwide. Managing a good relationship with customers with integrity and meeting each expectation from diverse industry filed. Compared to Q1-Q2’18, Q3 air shipments demand had been increased 1.5 times after taking over. Responsible for creating export declaration, air waybill and relative documents in a sufficient and correct manner. Assisting vice president and assistant manager on daily queries include but not limited to quotations, cargo tracking and accounting treatment. Able to work under pressure and accommodate myself into a quick and high standard of accuracy working pace and environment.
Welcomed and provided efficient and accurate Front Desk operations, including room management, registration, cashiering for SPG Platinum members and executive floor guests Cooperated well with other departments to meet the needs of guests Maintained a good rapport with all guests and resolved any complaints Was Responsible for training team members regarding customer and catering service Managed and scheduled meetings in the lounge Offered all information related to hotel services and travel
Licence de spécialisation en management
Native or fluent
Date of birth
October 06th 1989
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