Yu-Hsuan Yeh

Yu-Hsuan Yeh

Lobby Host at Hotel Indigo, IHG Hotels
Lives in Taiwan

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About me

With 3 years of experience as a receptionist in Sheraton Grand Taipei, I have had to deal with a variety of situations which required me to make quick and accurate decisions. On a related note, I have also enhanced my communication skills and built a good relationship with not only customers but also team members. Furthermore, this experience has helped me develop my multi-tasking skills allowing for achieving different expectations.

Experience

6 years and 3 months

  • Lobby Host

    Hotel Indigo, IHG Hotels - Taiwan

    Front Office reception
    October 2019 - Now · 4 months

  • OP&CS

    KING MAX Logistics Corporation - Taiwan

    Logistics
    July 2018 - February 2019 · 8 months

     Maintaining on time delivery on air shipments and triangular trade from exporting as well as importing aspects and ensuring goods are accurately on track throughout.  Handling and resolving customers’ inquiries effectively as well as dealing with urgent or unexpected issues by communicating and coordinating with internal sales team and third party agents worldwide.  Managing a good relationship with customers with integrity and meeting each expectation from diverse industry filed. Compared to Q1-Q2’18, Q3 air shipments demand had been increased 1.5 times after taking over.  Responsible for creating export declaration, air waybill and relative documents in a sufficient and correct manner.  Assisting vice president and assistant manager on daily queries include but not limited to quotations, cargo tracking and accounting treatment.  Able to work under pressure and accommodate myself into a quick and high standard of accuracy working pace and environment.

  • Receptionist

    Sheraton Grande Taipei Hotel - Taiwan

    Front Office reception
    September 2013 - June 2016 · 2 years and 10 months

     Welcomed and provided efficient and accurate Front Desk operations, including room management, registration, cashiering for SPG Platinum members and executive floor guests  Cooperated well with other departments to meet the needs of guests  Maintained a good rapport with all guests and resolved any complaints  Was Responsible for training team members regarding customer and catering service  Managed and scheduled meetings in the lounge  Offered all information related to hotel services and travel

  • Server

    Tartine Bakery Taipei - Taiwan

    F&B service
    August 2012 - January 2013 · 6 months

  • English Assistant

    Joy Children's English School - Taiwan

    Other
    September 2010 - November 2012 · 2 years and 3 months

Education

  • Progress Graduated Diploma

    Hotel Institute Montreux [ SEG ] - Montreux, Switzerland

    February 2013 - June 2013

    Diplôme commercial / gestion, en hôtellerie

  • licence en gestion des entreprises

    Soochow University - Taiwan Province, Taiwan

    September 2008 - May 2012

    Licence de spécialisation en management

Languages

3 languages

  • Chinese

    Native or fluent

  • English

    Full professional

  • French

    Professional working

Personal information

Nationalities

  • Taiwanese

Date of birth

October 06th 1989

Driving License

Yes

Skills

12 skills

  • Available to travel
  • - dynamique
  • Excellent relationnel
  • Good communication
  • Good in microsoft
  • Honest hardworking
  • Managing a team
  • Multilingual
  • Quick learner
  • Resposable
  • Smiling person
  • Strong hospitality

Additional Information

2 informations shared

  • Microsoft Access

    Niveau avancé

  • Opera

    Niveau avancé

Connections
Mathieu Lombard
Junior Operations Manager at Meininger Hotels
Andrei Cazacu
Digital Marketing and Social Media Coordinator at International Trainee Network - ITN
Rajmilan Poudel
Co-Founder at Hospitality Bridge
View 34 connections
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