Riki Yueying Gao

Riki Yueying Gao

Luxury Service - Butler Assistant at Caesars Palace Las Vegas
Lives in Las Vegas, NV, United States
over 6 months ago

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With strong Hospitality Management education background and management training experience by some of the best in the Vegas hospitality industry, I am a new hotelier who is ready to take challenges. Hospitality is not a job but a calling. It is a industry that create memory and experience for every guest; and I want to make them keep coming back for more experience with us. I am passionate and eager to learn new things, and I think myself a good leader that will work with my team and make a difference.

Experience

  • Luxury Service - Butler Assistant

    Caesars Palace Las Vegas - Las Vegas, NV, United States

    F&B service
    September 2018 - Now · 3 months

    Manage VIP suite room guests and coordinate with all concerned departments to fulfil guest needs and requests. Conduct in-room check-in process to ensure satisfaction with each food course and beverages. Coordinate with other butlers to assist on party set-up and large-group arrivals. Formulate guest’s fact-sheet for VIP guests to understand lifestyle, accommodations, and preference to meet all VIPs’ needs and requests. Deliver quality service in cooperating with multiple department by streamlining all restaurant functions/operations such as in-room dining, housekeeping, and outlets.

  • Hostess

    Chubby Cattle Hot Pot Las Vegas Location - Las Vegas, NV, United States

    F&B service
    June 2018 - September 2018 · 4 months

    Delivered excellent customer service and maintained high standard of customer management at all times. Provided concierge services, including greeting guests, assigning tables, presenting menus, and managing team workflow. Coordinated with staff members to ensure the availability of best service towards guests.

  • Management Internship

    Caesars Palace Las Vegas - Las Vegas, NV, United States

    F&B other
    May 2018 - August 2018 · 4 months

    Discussed outlets’ financial report and business strategy by attending P&L meetings with F&B directors. Participated in training sessions conducted by managers on guest relationship, complaints handling, and service standards while learning F&B ordering and revenue management systems. Aided GMs of three world-class outlets/restaurants (Gordon Ramsay’s Hell’s Kitchen, Bacchanal Buffet, and Garden of the Gods Pool Oasis) on general restaurant operations during internship programme. Monitored social media and comments about restaurants on Yelp and TripAdvisor as well as collaborated with marketing team on creating innovative ad to promote restaurant.

Education

  • Bachelor of Science, Hospitality Management

    University of Nevada Las Vegas - Hospitality Management - Las Vegas, NV, United States

    August 2015 - August 2018

Languages

  • Mandarin
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • bilingue
  • butler
  • Great customer service
  • highly valued by supervisors and co-workers
  • Quick learner
  • Very good team player
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