Yuliya Romanyuk

Yuliya Romanyuk

Student from University of Modena and Reggio Emilia
Lives in Cuenca, Spain
over 6 months ago

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About me

I am a Hotel Front Desk Agent with more than 5 years in the hospitality industry with an in-depth knowledge of hotel desk operations. I consistently deliver first-rate service and foster positive relationships with guests to promote customer satisfaction and loyalty. I am tech-savvy highly accurate and efficient in data entry and general operations.

Experience

5 years and 4 months

  • Front Office Agent

    B&B Hotels Italia - Modena, Italy

    Front Office reception
    May 2018 - June 2018 · 2 months

  • Front Office Agent

    Relais i Miracoli - Pisa, Italy

    Front Office reception
    February 2016 - August 2017 · 1 year and 7 months

    Front desk activities. Dealing with phone calls and email. Files updating on management software. Organizing your daily schedule at work. Process guest arrivals and departures including all necessary payments. Offer referral for services and handle requests for information Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy Confirmed reservation in system and reviewed all noted information Recorded guest comments or complaints referring customers to managers as necessary.

  • Part-time Intern

    Azienda regionale per il Diritto per lo Studio Universitario - Pisa, Italy

    Front Office reception
    August 2015 - February 2016 · 7 months

    Front desk activities. Dealing with phone calls and email. Files updating on management software.

  • Travel Front Desk Agent

    Travel agency “I Viaggi di Litta” - Reggio Calabria, Italy

    Tourism
    January 2011 - September 2011 · 9 months

    • Arranging flights, insurance and accommodation. • Using a booking system to secure holidays (Sabre Red). • Collecting and processing payments. • Advising clients on travel arrangements, e.g. visas and passports.

  • Front Office Agent

    Hotel Parco dei Principi 5* - Roccella Ionica, Italy

    Front Office reception
    September 2009 - January 2011 · 1 year and 5 months

    Plan schedule and supervise the work of other 2 Front Desk employees Process guest arrivals and departures including all necessary payments Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy Confirmed reservation in system and reviewed all noted information Recorded guest comments or complaints referring customers to managers as necessary Solid experience in accounting functions such as account Payable/Receivable and auditing Offer referral for services and handle requests for information Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment Direct phone calls as necessary.

  • Front Office (High School Internship Program)

    Parco dei Principi 5* - Roccella Ionica, Italy

    Front Office reception
    August 2009 - September 2009 · 2 months

    Front desk activities.

  • Front Desk Operator

    Hotel MIrabeau - Gasperina, Italy

    Front Office reception
    June 2009 - August 2009 · 3 months

    Arrange for shuttle services and assist with other guest transport needs Confirm sufficient supplies are ready and available to last the entire shift Direct phone calls as necessary and ensure incidental services (movies phones video games etc.) are active or restricted.

  • Front Office (High School Internship Program)

    Hotel Il Nocchiero* - Soverato, Italy

    Front Office reception
    April 2009 - May 2009 · 2 months

    Front desk activities.

  • Front Office (High School Internship Program)

    Hotel Embassy & Boston - Milano Marittima, Italy

    Front Office reception
    October 2008 - November 2008 · 2 months

    Front desk activities. Dealing with phone calls and email. Issued keycards and escort instructions to bellhops

  • Other

    Other - Pisa, Italy

    F&B other
    June 2006 - October 2006 · 5 months

    Aug 2015 – Jan 2016 Waitress Ristorante “Ambarabà”, Vicolo della Croce Rossa, 5, 56100 Pisa (PI) - ITALY Oct 2011 - May 2012 Waitress “Caino Caffè Contemporaneo” Via del Carmine, 3 Pisa(PI) - ITALY Jun 2008 – Aug 2008 Waitress Villaggio Le Pagode ***, Via Acqua Delle Mandrie,18 Sellia Marina (CZ) - ITALY Jun 2007 - Sep 2007 Barmaid Stabilimento balneare “Bellariva”, Marina di Gioiosa Ionica (RC) - ITALY Jun 2006 - Oct 2006 Barmaid / Waitress Hotel Federica ***, Via Nazionale,106 Riace(RC) – ITALY

Education

Currently studying

  • Master in Languages for communication in international enterprises and organizations ( LACOM)

    University of Modena and Reggio Emilia - Modena, Italy

    September 2017 - Now

    Languages for communication in international enterprises and organizations ( LACOM)

  • Course for international cooperation volunteers

    Modena - Emilia-Romagna, Italy

    November 2017 - July 2018

    Il corso è organizzato dal Comune di Modena grazie al contributo della Fondazione Cassa di Risparmio di Modena, in collaborazione con Regione Emilia-Romagna, Provincia di Modena, Università di Modena e Reggio Emilia, Overseas Ong, CIPSI Solidarietà e Cooperazione, Associazione CSV Modena e Tavolo delle associazioni modenesi di cooperazione internazionale, e con il patrocinio di ANCI e del Coordinamento nazionale enti locali per la pace.

  • Negotiation,Mediation and Conflict Resolution

    ESSEC Business School - Cernay, France

    November 2017 - February 2018

    MOOC

  • The Erasmus + exchange program

    University of Durham - Durham, United Kingdom

    January 2015 - July 2015

    The School of Modern Languages and Cultures.

  • BA in Foreign Languages and Literatures

    University of PIsa - Pisa, Italy

    October 2011 - July 2017

    Department Philology, Literature, Linguistics Course of European languages,

  • High School

    State Vocational School for Hospitality, Tourism and Catering - Soverato, Italy

    September 2005 - June 2010

Languages

5 languages

  • Russian

    Native or fluent

  • Italian

    Native or fluent

  • Ukrainian

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

Connections
Federico Mancinelli, MBA
Onboard Human Resources Director - HRBP at Costa Crociere
Lorenzo Baldi
Laundry Supervisor at JW Marriott Austin
Mihai Lițoiu
Student from American Hotel Academy Romania
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