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I have a wealth of experience in tourism and hospitality, particularly in receptionist and other customer-facing roles where my consistently high standards and attention to detail ensure I always attain the utmost standards of service and efficiency. My impeccable organisational skills and motivation mean that I excel in back of house roles as well as those front of house, and that no task is beyond my capabilities. I enjoy working with people and am a sociable and approachable character, making all interactions easy and pleasant for both colleagues and customers.
Private Dining and Events Manager
Boulestin Restaurant - London, United KingdomOtherAugust 2017 - Now · 1 year and 5 months
*Boulestin: Fine dining restaurant at the heart of St. James *Main responsibilities: - First and main contact for all event enquiries. - Responsible for the financial, logistical and operational delivery of the events to the highest standards. - Liaising with all on site managers and the head chef on a daily basis. - Build strong relationships with existing and new guests as well as third party agencies. - Attending any sites visits, planning meetings, tastings, etc.
Group Resevations Executive
Miki Travel - London, United KingdomReservationsSeptember 2016 - August 2017 · 12 months
*MikiTravel : Japanese leading wholesale travel provider *Main responsibilities: - Contacting hotels by phone or e-mail in order to negotiate rates and conditions either for individual group reservations or for seasonal bulk series. - Deal with the sales department providing the best quotations (contracted and non contracted hotels) within deadlines in order to win business against competitors. - Process bookings and inputting details/rates using Miki in house system (OSCAR). - Negotiate with suppliers: booking rejections, book-outs, compensations and late cancellations among others on a daily basis. - Provide suitable alternatives as and when required. - Prioritize workload according to deadlines. Manage time effectively and perform multiple tasks. *Main areas of expertise: Spain and Portugal
Front desk receptionist / Social Media
Boulestin Restaurant - London, United KingdomFront Office receptionMay 2015 - September 2016 · 1 year and 5 months
Hotel Indigo, IHG Hotels - London, United KingdomFront Office receptionSeptember 2013 - August 2014 · 12 months
Bachelor's Degree Tourism and Travel Services Management
Universidad de La Laguna - Santa Cruz de Tenerife, SpainSeptember 2006 - September 2009
EnglishNative or fluent100%
SpanishNative or fluent100%