Zahid Khan

Concierge Agent Bell man at Media One Hotel
Lives in Al Sufouh, Dubai, United Arab Emirates

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Experience

2 years and 2 months

  • Concierge Agent Bell man

    Media One Hotel - Al Sufouh, Dubai, United Arab Emirates

    Front Office concierge
    September 2017 - Now · 1 year and 9 months

     Participating actively in the daily operation of the department and have through knowledge of all bell service duties, procedures, policies and systems  Receiving guests in a professional and friendly manners, exceeding guest expectation from arrival through to departure  Maintaining effective communication with all related departments to ensure smooth service delivery  Complete necessary departmental paperwork  Welcoming guests and helping them to carry their luggage to assigned rooms.  Promoting all hotel functions and facilities.  Offering information on hotel’s amenities and emergency evacuation paths.  Providing information on room equipment usage, including telephone, safety deposit box, television and door lock  Handling phone calls, conveyed messages to customers,  Arranging transportation for guest and cleaned bell carts and closets.  Helping valet during busy hours  Reporting all lost and found items to supervisor as well as informing management about room engineering issues, if any.

  • Concierge Agent Bell man

    Somewhere Hotel - Dubai, United Arab Emirates

    Front Office concierge
    April 2017 - August 2017 · 5 months

     Receiving guests in a professional and friendly manners, exceeding guest expectation from arrival through to departure  Welcome guests and helping them to carry their luggage to assigned rooms.  Promoting all hotel functions and facilities.  Offering information on hotel’s amenities and emergency evacuation paths.  Coordinating with housekeeping services for lobby areas and maintained storage areas.  Reporting all lost and found items to supervisor as well as informing management about room engineering issues, if any.  Handling phone calls, conveyed messages to customers,  Ordering newspapers and handle monthly newspaper report

Languages

1 language

  • English

    Native or fluent

Skills

10 skills

  •  Complete Knowledge of Hotel service Optimization
  •  Extensive ability to drive all type of luxury ca
  • knowledge of opera
  •  Passion for service and guest satisfaction
  •  Proficient in crew management and leadership tec
  • Relationship Builder
  • Reliable
  •  Reservation and Ticketing
  •  Substantial experience of managing bell desk act
  •  Through knowledge of hotel’s operations
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