Zaid Arshad

Zaid Arshad

Room Reservations Agent at Khalidiya Palace Rayhaan by Rotana- Abu Dhabi
Lives in Abu Dhabi, United Arab Emirates

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About me

Valar Dohaerise©

Experience

3 years

  • Room Reservations Agent

    Khalidiya Palace Rayhaan by Rotana- Abu Dhabi - Abu Dhabi, United Arab Emirates

    Revenue Management
    May 2019 - Now · 2 months

     Answer the phone within 3 rings utilising company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures  Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards  Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department  Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings  Participate and comply with any training and reservation programs, such as up- selling, cross selling other sister hotels to increase revenue for the Hotel and company  Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.  Comply with the hotel environmental, health and safety policies and procedures.

  • Room Reservations Agent

    Saadiyat Rotana Resort & Villas - Abu Dhabi, United Arab Emirates

    Revenue Management
    October 2018 - April 2019 · 7 months

     Answer the phone within 3 rings utilising company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures  Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards  Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department  Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings  Participate and comply with any training and reservation programs, such as up- selling, cross selling other sister hotels to increase revenue for the Hotel and company  Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.  Comply with the hotel environmental, health and safety policies and procedures.

  • Guest Services Trainee

    Hilton Hotels & Resorts - Colombo, Sri Lanka

    Front Office reception
    August 2017 - August 2018 · 1 year and 1 month

    • Handling minor Guest complaints and inform the particular departments about it. • Giving information about the services provided while introducing the offers and promotions that’s happening in the hotel. • Directing calls and giving courtesy calls. • Recommended appropriate services and direct or lead customers to selections. • Trying to go one step ahead of what is told to do.

  • Sales & Marketing Executive

    Martinus C Perera & Sons Pvt Ltd - Colombo, Sri Lanka

    Sales & Marketing
    January 2012 - February 2013 · 1 year and 2 months

    • Increased customer Loyalty in a tough and restrictive market environment. • Creating Brand loyalty with promotions and introducing seasonal offers. • Adept at handling multiple demands simultaneously while maintaining composure and a sense of humour. • Inquire about service experience, and future service preferences. • Recommended appropriate services and direct or lead customers to selections.

Education

  • Advance Diploma on Tourism Events & Hospitality Administration

    Plymouth University - School of Tourism and Hospitality

    January 2015 - January 2016

    Focused on Tourism & Event Management and focused more on people Management, profit making, brand loyalty building,brand image building,employee satisfaction etc.

  • Advance Diploma on International Business Management & Law

    National School of Business Management - Colombo, Sri Lanka

    June 2014 - June 2015

    Focuses more on International Business Management and law while introducing accounting & finance,Marketing & Sales etc

  • BSc. (Hons) Hospitality Events & Tourism Management

    Plymouth University - School of Tourism and Hospitality

    April 2014 - December 2017

    A Specialized Four Year Bachelor Degree which focuses on International Business Management connected with Hospitality Events & Tourism Management,Administration & Operations.

  • Commerce, Business Studies,Accounting & Economics

    Academy of Hotel Management and Catering industry - Poznań, Poland

    January 2012 - January 2014

    Studies further in Commerce, Business Studies and Economics in deep.

  • Accounting & Finance Management

    Accounting Technicians of Sri lanka - Colombo, Sri Lanka

    January 2011 - January 2012

    Focuses on Accounting & Finance at an Organization and how to make decisions on the field. All the accounting and finance techniques and decision making abilities.

  • Languages

    Institute of Western Music and Speech - Colombo, Sri Lanka

    January 2003 - January 2006

    Learning Foreign Languages and litrature.

Languages

5 languages

  • Sinhala

    Native or fluent

  • English

    Native or fluent

  • Tamil

    Full professional

  • Malay

    Full professional

  • Arabic

    Notions

Personal information

Nationalities

  • Sri Lankan

Date of birth

April 07th 1995

Driving License

Yes

Skills

6 skills

  • A team player
  • brand loyalty
  • Honest hardworking
  • image building
  • Pre- Opening & Rebranding
  • Upselling
Following
Radisson Blu Hotel, Ajman
Ajman, United Arab Emirates
One&Only; Royal Mirage, Dubai
Dubai, United Arab Emirates
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