Mihai Zamfir

Mihai Zamfir

Senior Hotel Operations Consultant at Est Hospitality Consulting
Lives in Bucharest, Romania
over 6 months ago

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General management professional with over 10 years progressive experience in strategic planning, improving operational efficiency, team building and project management for hospitality industry. Able to quickly understand complex concepts, identify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity, decrease vacancy rates and increase bottom line.

Expertise:
 Hotel Operations
 Cost control
 Organizational Restructuring
 Financial Management- Budgeting
 Leadership and People Management
 Event Management
 Growth Management and Business Development
 Project Management
 Quality and Continuous Improvement
 Labor Scheduling
 Improve Customer Satisfaction
 Strategic planning

Experience

  • Director of Operations

    Caro Hotel Bucharest - Bucharest, Romania

    Administration & General
    September 2016 - Now

    assisting the General Manager to run the hotel; ● financial matters of the hotel including budget forecasting and control and training staff to correctly deal with the financial side of customer service; ● preparing and carrying out detailed marketing and sales plans;

  • Senior Hotel Operations Consultant

    Est Hospitality Consulting - Bucharest, Romania

    Administration & General
    September 2015 - Now

    Concept development for hotel, F&B, wellness/spa; franchising/management contracts; working with architects and designers to organize and set-up properties; pre-opening activities: inventory and equipment lists and budgets, standards and procedures implementation, organize recruitment and trainings, budgeting and planning; assistance and support during project development; hotel management.

  • Interim Area Hotel General Manager

    THR Marea Neagra S.A - Mangalia, Romania

    Administration & General
    February 2015 - August 2015

    24 hotels (3500 rooms) – 2, 3 and 4 stars. (100 employees extra season- 800 employees in season) Responsibilities: ● Planning and organizing accommodation, catering and other hotel services; promoting and marketing the business; ● Setting and achieving sales and profit targets; ● Analyzing sales figures and devising marketing and revenue management strategies; Achievements: ● Implementation of the PMS Opera in 22 hotels- allocated budget 145000 Euro ● Prepared the opening of the summer season for 2015 of the 24 hotels; ● Finished the renovation and opening for new season for 3 stars Hotel – 106 rooms; allocated budget 1600000 Euro – finished in time (6 month). ● Increased the total revenue with 21% compared with 2014. – From 6600000 Euro to over 8000000 Euro.

  • Resident Manager

    Caro Hotels Bucharest - Bucharest, Romania

    Administration & General
    May 2013 - February 2015

    187 rooms (2,3 and 4 stars), 2 restaurants, 3 terraces, 1 bar, 14 conference rooms up to1050 seats, Healthy club-2400 sq., 400 parking places, 5 ha property- 130 employees Responsibilities: assisting the General Manager to run the hotel; ● financial matters of the hotel including budget forecasting and control and training staff to correctly deal with the financial side of customer service; ● preparing and carrying out detailed marketing and sales plans; Achievements: ● Assisted in implementation of customer loyalty program that increased OCC rate by 10% from 2013- 2014; ● Managed customer relations team tasked with maintaining high level of customer satisfaction during 3-month interior renovation; ● Recruited and hired key hotel management personal include Director Food&Beverage and Executive Chef; ● Increased revenue budget with 16% - 2014 versus 2013; from 3100000 Euro to 3600000. ● Increased the TripAdvisor raking from 70 to 20 within 169 Bucharest Hotel.

  • General Manager

    Trianon Hotel Bucharest (Exclusive Hotels chain) - Bucharest, Romania

    Administration & General
    March 2010 - May 2013

    General Manager March 2010 – September 2013 42 rooms (3 stars), 1 restaurant, 1bar, 2 conference rooms up to120 seats- 20 employees Responsibilities: ● Planning and organizing accommodation, catering and other hotel services; promoting and marketing the business; ● Managing budgets and financial plans as well as controlling expenditure; ● Analyzing sales figures and devising marketing and revenue management strategies; Directly involved in developing and executing revenue strategies and sales initiatives – whilst continually developing teams to do the same; ● Ensured constructive team communication with emphasis on structured training & development to improve service standards; ● Coordinated and controlled all issues relating to costs, expenses, wastage, breakages, security and stock control. Achievements: ● Increased client portfolio- from 20 top clients to 45. ● Increased online reservation visibility from 2 reservation sites to 15. ● Increased revenue every year from 320000 Euro (2010) to 370000 Euro (2013) ● Increase room’s capacity 34%- from 26 to 35 rooms- 150000 Euro budgets ● Increased the TripAdvisor raking from 65 to 21 within 169 Bucharest Hotel

  • General Manager

    Vienna International Hotels & Resorts / Vienna House Easy Hotel - Otopeni, Romania

    Administration & General
    January 2008 - January 2010

    177 rooms (4 stars), 1 restaurant, 1 bar, 4 conference rooms up to 190 seats, fitness club- 100 employees Responsibilities: ● Ensured the definition and communication inside the organization of the guests, authorities and legal demands; ● Permanently followed up the budget parameters so to fit in the performance indicators; ● Maintained the same level of the quests satisfaction throughout the renovation process which took place while the hotel still operated; ● Managed the project schedule together with the contractor and subcontractor. Achievements: ● Maintained the top market penetration index (MPI) among all major competitors in Otopeni airport area from 2008 to 2010; ● Monitored and managed the entire renovation and re-branding process of the Angelo Airport hotel in 2008 for 8 months ● Maintained the same level of the quests satisfaction throughout the renovation process which took place while the hotel still operated; nr 1 on Tripadvisor in Otopeni ● Managed the project schedule together with the contractor and subcontractor. ● Increased the GOP in 2009 versus 2008 by 3% ● Payroll fee decreased by 9% (from 45% to 36%) ● Mystery guest report results increased from 55% in 2007 to 85% in 2009)

  • Hotel Manager

    Tulip Inn Bucharest City / changed to DoubleTree by Hilton from 2011 - Bucharest, Romania

    Administration & General
    August 2006 - January 2008

    88 rooms (4 stars), 1 restaurant, 1 bar, fitness club, 3 conference rooms up to 300 seats- 60 employees Responsibilities: ● ensured compliance with company standards for personnel administration and performance, and room rates; ● delegated authority and assigned responsibility to all employees; supervised work activities of all employees; ● ensured that staff got proper training for each position, including safety training and standard operating procedures; Achievements: ● completed the process of classification of the hotel from 3 to 4 stars; ● managed the process of establishing the brand new professional Fitness Center; ● mystery guest reports kept at level of 85 % (2006, 2007); ● monitored and managed the pre-opening and opening process of the hotel in 2005: ● Hotel Star Classification Approval Process and Guidelines; ● Selection of Hotel Furniture Fixtures and Equipment (FF&E) for new Hotel; ● Selection and on job training for the new hired team.

Education

  • Postgraduate Diploma -Strategic Hospitality Management

    ● Ecole hôtelière de Lausanne/Bucharest Academy of Economic Studies- - Bucharest, Romania

    September 2017 - May 2018

  • Bachelor’s Degree/ Economist Diploma

    ● University Dimitrie Cantemir, Bucharest -Tourism &Commercial Management Faculty - Bucharest, Romania

    October 1994 - June 2000

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Languages

  • English
    Full professional
    80%
  • Italian
    Professional working
    60%
  • French
    Limited working
    40%

Other

  • .

    COMPLEMENTARY TRAINING COURSES

    ● LMI- Effective Personal Productivity program 2017
    ● Managing Performance & Development Certificate Intercontinental London, UK October 2004
    ● Appraisal Skills Intercontinental London, UK October 2004
    ● Supervisor’s introduction to IHG –Performance Management System, London, UK September 2004
    ● “Confidence to serve all” London, UK June 2004
    ● Priority Club Training, Paris, France June 2001
    ● Up-Selling in Reservations, Bucharest, Romania June 2001
    ● Shift leader front desk, Geneva, Switzerland (1 month) June 1998

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