Zeno Collins Chikelu

Zeno Collins Chikelu

Senior Guest Services Associate at Barbeque Nation Hospitality Ltd.
Lives in Al Barsha, Dubai, United Arab Emirates
over 6 months ago

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A highly experienced Hospitality Professional with over 5 years Dubai working experience of proven sales and marketing gained in all areas of hotel operations and customer service within the hospitality industry.

An effective communicator and adept at problem-solving with a proven ability to deliver high quality customer service, consistently meeting or exceeding objectives

l'm modest, but hard working and l consistently sets firm goals for my self
l take necessary steps to achieve those milestones l'm not an individual who needs to be micro-manage.

Rather l'm someone who thinks positively and who can excute on difficult tasks very easily
l can figured out the best ways to solve the problem in autonomous manner.

l'm matured, candid and who has integrity. everyday l work to improve my self and my skills which is part of maturing and becoming better at what l do.

Resourceful, innovative, adaptable and hard-working, generates optimal results with a positive work ethic, energy and desire to continually build on success.

Experience

  • Senior Guest Services Associate

    Barbeque Nation Hospitality Ltd. - Al Barsha, Dubai, United Arab Emirates

    F&B service
    October 2016 - Now · 2 years and 2 months

    • Demonstrate and promote enthusiasm and passion for internal customers and guests, providing them with warm, comforting, and relaxing experience • Connect with guests and internal customers, developing strong, positive, professional relationships • Treat others with trust and respect regardless of position, level, or background • Collaborate with others to achieve the goals of the resort • Respect personal and cultural differences, creating a sense of belonging and inclusion • Assist with any customer inquiries concerning menu selections • Assist customers by providing information and resolving their complaints • Provide excellent table service and fostered guest satisfaction in fast-paced restaurant and bar KEY ACCOMPLISHMENTS • Deliver warm/comforting service that consistently exceeds internal customer/guest expectations • Enhanced the guest’s positive feedback by 40% through demonstration of exceptional work etiquette and hospitality skills • Consistently commended for sharing credit with others and celebrates their accomplishments • Adopted proactive approach to customer complaint resolution enhancing the efficiency by 50%

  • Head Steward

    BabTuma Restaurant and Cafe - Al Safa, Dubai, United Arab Emirates

    F&B kitchen
    May 2015 - September 2016 · 1 year and 5 months

    Managed deliveries of food, beverages and supplies, ensuring correct storage • Maintained a high level of sanitation within the kitchen environment • Organized work areas ensuring all utensils, condiments and proper pots are in order • Ensured all tables within the restaurant are prepared with correct settings after customers leave • Maintained the restaurant appearance and cleanliness to a very high standard KEY ACCOMPLISHMENTS • Ensured all kitchen equipment are in excellent condition and to a high standard of cleanliness • Earned reputation for strong work ethics, honesty and full commitment to given task • Contributed massively to overall enhancement of referral clientele by demonstrating immaculate customer services

  • Waiter

    Arabian Nights Restaurant and Cafe - Garhoud, Dubai, United Arab Emirates

    F&B service
    April 2014 - May 2015 · 1 year and 2 months

    ARABIAN NIGHTS RESTAURANT & CAFÉ – Dubai, UAE Waiter May 2014 – Apr 2015 • Greeted customers and escorted them to their tables, provided menus and explanations of the cuisine as well as recommendations upon customers’ requests • Communicated with the kitchen once orders are taken • Ensured quantity, quality and accuracy of order and customers’ satisfaction • Cleaned tables and ensured settings were maintained to original high standard • Prepared final bill and ensured payment processed • Maintained excellent level of cleanliness in the dining area • Participated in monthly staff meetings and training sessions KEY ACCOMPLISHMENTS • Won, on two occasions “Best Employee of the Month Award” – 2014/2017 • Delivered efficient and quality customer service consistently • Consistently commended for great interpersonal skill and coming up with solutions to problems • Secured a zero fatality and incident safety record

Languages

  • English
    Full professional
    80%
  • Arabic
    Professional working
    60%
  • Hindi
    Professional working
    60%

Skills

  • Adaptable,flexible
  • Analyzing
  • Attentive to details
  • Cusomer service
  • Customer Focused
  • Data Entry Skills
  • Flexible and patient
  • Good relation
  • MS Excel
  • Multitasking
  • Proactive
  • Public Relations
  • Public Speaking skills
  • Self Confidence

Other

  • My updated resume

    Please all the details l furnished here are truthful and correct to the best of my knowledge

    Download the file
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Bibek Poudel
Co-Founder at IDEA Management & Consulting services Pvt. Ltd
Raji Aljesry
Pre Opening Management Trainee at Four Seasons Hotels and Resorts
View 27 connections
Following
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