Zhanyl Chorobekova

Zhanyl Chorobekova

Front Desk Agent at Four Seasons Hotels and Resorts
Lives in Capital Governorate, Bahrain
over 6 months ago

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I am a Front Desk Agent in Hoteliers’ Family that strives to make the stay of each guest unique and memorable, letting Guests enjoy the life in its full dimension.

Experience

  • Front Desk Agent

    Four Seasons Hotels and Resorts - Bahrain

    Other
    November 2017 - Now · 1 year and 2 months

    Finally, after months of different online applications, direct messages to HRs and GMs in linked in, I received an invitation for an interview at Bahrain property. Now that I have the position my main responsibilities here are: -check-in and check-out of individual guests and groups according to company policy and procedures to 273 room hotel; responding to guest requests, assisting with restaurant bookings, travel arrangements, room setups and etc; handling emails, WEB/MOB check-ins; phone calls; arranging the guest billing and adjusting the guest invoices upon request according to company requirements; flawless usage of Opera/HotSOS/Golden systems; coordinating between departments to reach guest satisfaction; upselling guests to higher category rooms to reach the departmental target of the company profit; I definitely mastered my next skills: working in a stressful environment; teamwork; working with high profile individuals; improved emotional intelligence; focus on details; sales; persuasion;

  • Front Desk Agent

    Four Seasons Hotels and Resorts - Manama, Bahrain

    Front Office reception
    October 2017 - Now · 1 year and 3 months

  • YAF program assistant

    Open Society Foundation - Bishkek, Kyrgyzstan

    Public Relations
    August 2014 - March 2016 · 1 year and 8 months

Education

  • Master's in International Relations

    Diplomatic Academy under the Ministry of Foreign Affairs of Kyrgyzstan - Bishkek, Kyrgyzstan

    September 2015 - December 2016

  • BA in International Relations

    Kyrgyz Russian Slavic University, Kyrgyzstan - Bishkek, Kyrgyzstan

    September 2011 - June 2015

  • High School Degree

    Chattanooga School for Arts and Sciences - Chattanooga, TN, United States

    August 2010 - June 2011

Languages

  • English
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%
  • Kirghiz
    Native or fluent
    100%

Skills

  • Administration
  • Honest, punctual,
  • HR
  • Microsoft pack office
  • Micros PMS
  • Office administration
  • Team work
Following
Royal Lancaster London
London, United Kingdom
Other members
Roshan Dylan
Jakarta, Indonesia
Gabriela Georgieva
Manama, Bahrain
Mosharrof Hossain
Capital Governorate, Bahrain
View 74833 members