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I am a strongly motivated professional with work experience in various hotels and restaurants in a variety of roles including The Dorchester, Jumeirah Carlton Tower and Le Meridian Piccadilly.
I seek to further my career, particularly in Luxury Hospitality.
15 years and 2 months
Duty Manager/ Auditor
Hyatt Place West London / Hayes - London, United KingdomFront Office receptionApril 2018 - Now · 1 year and 10 months
At this newly built in 2016 4-star upscale hotel, I have developed and implemented a newly advanced checklist and trained staff accordingly which brought order and efficiency for a night team. I have liaised closely with the Sales and Marketing Department and on my 1st-week brought New Business for the Hotel for approximately 80 rooms per/year. Provided adequate training to the employees so they can progress in the Hotel. Moreover, I have improved and polished my guest relations skills as the job involves handling guests with different requests, respond to calls, and verbal requests either by the guests or my managers – all done in a systematic order.
GSA Associate / Night Auditor / Reception Supervisor
Holiday Inn Regents Park Hotel - London, United KingdomFront Office receptionFebruary 2017 - March 2018 · 1 year and 2 months
Since I have joined I was one of the top enrollers for IHG Rewards Club memberships for nearly 7 months during peak season. Furthermore, during this period I was also the highest up seller for breakfast vouchers and upselling walk-in guests. I have learned reservation codes by liaising with reservation team, room packages, contracted company rates, third-party online booking sites, and room balancing/allocation. Moreover, I’ve also been given supervisory tasks including; training newly hired staff, VIP allocation, group rooming allocations, traces, requests for the upcoming day, which is mainly inputting into system special requests of guests that need action from relevant departments.
Room service assistant
Le Meridien Piccadilly - London, United KingdomF&B serviceSeptember 2011 - January 2012 · 5 months
Another 5- star Hotel where I have improved listening skills and learned how it is important to be able to explain the menu and specials available to suit the guest’s individual tastes and taking accurate orders and listen to the guest. Furthermore, by maintaining and deliver consistent standards of the hotel at all times. And most importantly complain handling and resolving to the best results.
Thistle Hotel Marble Arch - London, United KingdomF&B serviceNovember 2010 - December 2011 · 1 year and 2 months
By working in all F & B departments I have developed a good understanding of hotel operations through diverse positions, which also helped me develop excellent communication skills and high attention to detail
The Carlton Tower Jumeirah - London, United KingdomF&B serviceSeptember 2010 - January 2011 · 5 months
As a Banqueting Waiter at this 5-star luxurious hotel for a very short period of time, I have learned Customer Services such as communication, courteousness and quick service. Furthermore, teamwork and communication between your colleagues and manager are one of the important key elements to success.
Copthorne - London, United KingdomF&B serviceJune 2010 - November 2010 · 6 months
At this hotel, I 've been given the opportunity to handle Bar & Restaurant by assisting guests not only in the bar but in a restaurant as well. From this exciting challenge, I have learned to multitask during busy periods. Taking care from small groups to a big group of guests and handle their needs and wants at a time. Also, I have improved the crucial ability to work alone and with a team.
The Dorchester - London, United KingdomHousekeepingApril 2008 - August 2010 · 2 years and 5 months
At this luxury 5-star hotel, I have been combining experience in all Housekeeping Departments and also worked as a Banqueting Waiter. I have learned how it is important to collaborate between departments in order to reach one goal the high standard expected by customers. In addition, I have mastered attention, to a detail as it is a very essential element in a business
Crowne Plaza - London, United KingdomF&B kitchenMarch 2008 - July 2008 · 6 months
Kitchen experience 4 stars hotel; I have learned and experienced preparation in hot, cold meals and beverages. Furthermore, collaborating with chefs and other departments. Enhanced customer service skills while working under pressure.
Eldorado-Tour Agency - Tashkent, UzbekistanManagementNovember 2003 - December 2007 · 4 years and 2 months
I have learned how to be a leader by troubleshooting problems at the workplace, resolving disputes with customers as well as between employees and maintaining a professional demeanour at all times. Resolving all issues while the manager is unavailable and serving as an advocate for the employees under my charge. I have polished time management skills by meeting deadlines, learned how to be a good communicator and be able to manage without someone controlling me. Also learned how to motivate employees to a greater level of productivity. I have absorbed how important decision-making capabilities by rapidly assisting situations and making an educated and informed decision which is beneficial for the company.
Yadem-Textile - UzbekistanOtherNovember 2002 - January 2004 · 1 year and 3 months
Laboratory experience; I have joined a textile company as a Laboratory Assistant and within a short time was promoted to a Supervisor position. I have learned setting up experiments and investigations the issues, carrying out risk assessments for lab activities. Moreover, I was collecting and analysing samples, preparing solutions for a manager. Furthermore, I improved detailed records by analysing samples, recording and presenting data with precision. I have learned that eye to details is very essential at any work.
Intercontinental Tashkent - Tashkent, UzbekistanFront Office receptionOctober 1999 - January 2003 · 3 years and 4 months
I worked at this luxurious 5-star hotel as a part-time receptionist while studying at University and funded my studies. I have studied and learned guest relation management skills, multitasking and communications skills. I have cultivated problem-solving abilities, cash handling and etc.
Oxford Brookes University - Hospitality and Tourism Management - Oxford, United KingdomJanuary 2016 - June 2018
Native or fluent
Native or fluent
Native or fluent