Zoé Germain

Zoé Germain

Operations Management Trainee at Song Saa Private Island
Lives in Limoges, France
over 6 months ago

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Recently graduated from l'École Supérieure Internationale de Savignac, France in Hospitality Management (Bachelor Degree). I am currently looking for my first opportunity in the Hospitality Industry.

Experience

  • Operations Management Trainee

    Song Saa Private Island - Krong Preah Sihanouk, Cambodia

    Rooms division
    December 2017 - April 2018 · 5 months

    Assit the manager of the following departments; (Guest Experience, Food & Beverage, Housekeeping and Reservations) • Set up of SOP’s • Responsible for diverse projects

  • Floor Housekeeper

    Althoff Seehotel Überfahrt - Rottach-Egern, Germany

    Housekeeping
    June 2017 - August 2017 · 3 months

    • Rooms checking within the respect of the « Leadings LQA » (average of 20 arrivals) • Management of the room attendants (team of 10 employees) • Preparing the planning of the day • Checking the turndown service • Answering guests requests during the stay

  • Front Desk Agent

    Les Jardins d'Alsace - Strasbourg, France

    Administration & General
    January 2017 - May 2017 · 5 months

    • Answering calls • Ensure the security of the residents • Inform residents on the activities • Welcoming visitors and inform them on the residence • Answering residents requests

  • Personal Assistant Trainee

    La Réception - Strasbourg, France

    Front Office concierge
    October 2016 - October 2016 · 1 month

    • Answering and offering the best solutions to the customer • Offering and creating time • Booking and organizing travels and events • Realizing every demands of the guest in a short amount of time

  • Floor Housekeeper Trainee

    Althoff Seehotel Überfahrt - Rottach-Egern, Germany

    Housekeeping
    April 2016 - August 2016 · 5 months

Education

  • BACHELOR DEGREE IN HOSPITALITY MANAGEMENT

    Ecole Supérieure Internationale de Savignac - Savignac-les-Églises, France

    September 2017 - June 2018

  • NVQ5 IN FRONT OFFICE AND HOUSEKEEPING OPERATIONS

    Lycée d'Hôtellerie et de Tourisme Alexandre Dumas - Illkirch, France

    September 2015 - June 2017

  • BTEC LEVEL 3 IN ACCOMMODATION AND CATERING INDUSTRY

    Lycée des métiers de l'hôtellerie Raymond Mondon - Metz, France

    September 2012 - June 2015

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Professional working
    60%

Skills

  • Excellent front of house
  • Excellent guest relation
  • Hotel housekeeping
  • Microsoft
  • Motivated and passionate
  • Opera
  • Oral communication
  • Stong team work
  • Strategy
Connections
Marceau Portalé
Réceptionniste en extras réguliers at Appart'Hôtel Némea Constellation ****
Following
Dorchester Collection
London, United Kingdom
The Brando
French Polynesia
Como Echo Beach
Bali, Indonesia
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