Zoé Germain

Zoé Germain

Operations Management Trainee at Song Saa Private Island
Lives in Limoges, France

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About me

Recently graduated from l'École Supérieure Internationale de Savignac, France in Hospitality Management (Bachelor Degree). I am currently looking for my first opportunity in the Hospitality Industry.

Experience

1 year and 7 months

  • Operations Management Trainee

    Song Saa Private Island - Krong Preah Sihanouk, Cambodia

    Rooms division
    December 2017 - April 2018 · 5 months

    Assit the manager of the following departments; (Guest Experience, Food & Beverage, Housekeeping and Reservations) • Set up of SOP’s • Responsible for diverse projects

  • Floor Housekeeper

    Althoff Seehotel Überfahrt - Rottach-Egern, Germany

    Housekeeping
    June 2017 - August 2017 · 3 months

    • Rooms checking within the respect of the « Leadings LQA » (average of 20 arrivals) • Management of the room attendants (team of 10 employees) • Preparing the planning of the day • Checking the turndown service • Answering guests requests during the stay

  • Front Desk Agent

    Les Jardins d'Alsace - Strasbourg, France

    Administration & General
    January 2017 - May 2017 · 5 months

    • Answering calls • Ensure the security of the residents • Inform residents on the activities • Welcoming visitors and inform them on the residence • Answering residents requests

  • Personal Assistant Trainee

    La Réception - Strasbourg, France

    Front Office concierge
    October 2016 - October 2016 · 1 month

    • Answering and offering the best solutions to the customer • Offering and creating time • Booking and organizing travels and events • Realizing every demands of the guest in a short amount of time

  • Floor Housekeeper Trainee

    Althoff Seehotel Überfahrt - Rottach-Egern, Germany

    Housekeeping
    April 2016 - August 2016 · 5 months

Education

  • BACHELOR DEGREE IN HOSPITALITY MANAGEMENT

    Ecole Supérieure Internationale de Savignac - Savignac-les-Églises, France

    September 2017 - June 2018

  • NVQ5 IN FRONT OFFICE AND HOUSEKEEPING OPERATIONS

    Lycée d'Hôtellerie et de Tourisme Alexandre Dumas - Illkirch, France

    September 2015 - June 2017

  • BTEC LEVEL 3 IN ACCOMMODATION AND CATERING INDUSTRY

    Lycée des métiers de l'hôtellerie Raymond Mondon - Metz, France

    September 2012 - June 2015

Languages

3 languages

  • French

    Native or fluent

  • English

    Full professional

  • German

    Professional working

Personal information

Nationalities

  • French

Skills

9 skills

  • Excellent front of house
  • Excellent guest relation
  • Hotel housekeeping
  • Microsoft
  • Motivated and passionate
  • Opera
  • Oral communication
  • Stong team work
  • Strategy
Connections
Arthur Bouclier
Student Ambassador at ACCOR
Léa PETIT
Chef de réception chez HOTEL MAXIM FOLIES
Following
Dorchester Collection
London, United Kingdom
The Brando
French Polynesia
Como Echo Beach
Bali, Indonesia
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Justine Duroux
Savignac-les-Églises, France
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