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About me
Confident L&D leader with 11+ years’ experience of working with the best companies in the world.
Excellent communicator and highly effective at team management and educating people at different skill levels.
Successful at developing and delivering training programs with advanced understanding of training needs for each department.
Experience
11 years
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Regional Training Manager
Google - Mumbai, India
Human ResourcesMay 2017 - April 2019 · 2 years• Leading a team of 23 trainers & managers • Conducting TNA, designing programs and executing end to end training & development strategies for the organization • Developing soft skills & behavioral modules and facilitating training workshops for senior management and employees • Successfully transitioned two major projects in 2017 & 2018 at Google Headquarters in California working closely with Global Team
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Sr Training Manager
Aloft Hotels - Ahmedabad, India
Human ResourcesMarch 2016 - April 2017 · 1 year and 2 months• Develop, implement and monitor end to end training programs within the organization. • Conduct orientation sessions for new recruits • Prepare annual training plans and calendar for the hotel • Conduct coaching and TTT session for team members
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Apple Certified Sales Trainer
Apple - Mumbai, India
SalesMarch 2015 - February 2016 · 1 year• Facilitated product, sales and soft skills training for Apple Sales staff across India • Built modules focused on maximizing sales opportunities and providing total solution to customers • Managing regional trainers and taking regular reports from them
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Training Manager
Novotel Hotels - Mumbai, India
Human ResourcesFebruary 2014 - March 2015 · 1 year and 2 months• Identified training and development needs within the process through job analysis and regular consultation with business managers • Preparing and managing the Training Calendar and Ramp • Provide leadership development education and performance feedback • Conduct ongoing training and reviews for different departments
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Process Trainer
Barclays Bank - Mumbai, India
Human ResourcesMay 2010 - October 2013 · 3 years and 6 months• Trained new recruits and existing staff on Barclays products, soft skills and behavior • Assisted new recruits in OJT phase by floor walking, monitoring calls and giving timely feedback • Created materials to support training programs
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Customer Service Executive
3 Global Services - Mumbai, India
Customer ServiceJanuary 2008 - March 2010 · 2 years and 3 months• Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems and providing new product information – 3 Global Services • Responsible for customer service and sales of computer products – Orbit Cybernetics
Education
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Bachelor of Commerce
University of Mumbai - Mumbai, India
June 2007 - March 2010
Languages
3 languages
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English
Native or fluent
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Hindi
Native or fluent
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Urdu
Professional working
Personal information
Nationalities
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Indian
Skills
10 skills
- Adult Learning Principles
- Budgeting
- Coaching
- Experience in recruitment
- Leadership Training
- sales trianing
- Soft skill training
- Team Management
- Training and Development
- training needs analysis
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