Zoriana Gonska

Zoriana Gonska

Assistant Manager at DUKES DUBAI
Lives in Ukraine
over 6 months ago

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Experience

  • Assistant Manager

    DUKES DUBAI - Dubai, United Arab Emirates

    F&B service
    May 2018 - Now · 8 months

  • F&B Supervisor

    SBE Hotel Group - Doha, Qatar

    F&B service
    May 2017 - November 2017 · 7 months

    • Assist in driving pre-opening bar and bakery operations within the venue • Assist in aspects of recruitment, selection and training for bar and bakery areas • Develop and continually update Standard Operating Procedures (SOP’s) within the venue and ensure updates are communicated effectively • Ensure the safety and security of employees and enforce health department rules and policies • Informe employees about daily events, and conduct pre-shift meetings to ensure they are clear about events • Establish and maintain effective employee relations • Develop and train all members of the team as per specified training and development plan • Lead performance management and appraisals on all team members • Conduct departmental orientation for all new team members • Maintain stock and inventory of food and beverages • Supervise check or credit policies and procedures and cash handling

  • Guest Relations Executive

    Burj Al Arab - Jumeirah - Dubai, United Arab Emirates

    F&B service
    March 2016 - December 2016 · 11 months

    • Schedule reservations and parties or special events. Ensure that all aspects are communicated to the culinary team and to all other managers in the F&B department • Manage 7Rooms reservation system ensuring accuracy of all guest reservations and shift reservations. Greeting and seating guests during the operation • Organize all documentation for shift work daily including pre-shift and post-shift reports, daily training topics, shift floor plan and others • Ensure all colleagues are meeting all established standards of service. Monitor and test service skills of colleagues, retrain and reinforce all standards on food, quality, and service details daily • Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards. Ensure customer service standards are followed by all team members and address issues as they arise • Monitor and maintain cleanliness of dining rooms and work areas; communicate issues of safety, cleanliness, or malfunctions to appropriate departments; manage maintenance/safety issues to completion • Attend interdepartmental meetings to ensure good cross communication between departments • Assist in the development of marketing initiatives, menu items and other items to stimulate growth in sales and a variety of latest market developments

  • Senior Guest Relations Executive

    Shangri-la Hotel, Dubai - Dubai, United Arab Emirates

    F&B service
    January 2015 - February 2016 · 1 year and 2 months

    • Have a good presence with arriving guests, ability to allocate guests according to sequence of service. Having a full understanding of SOS and their role within the standards • Be able to spot a sales opportunity to upsell products and services to existing or potential guests • Hold daily meetings with colleagues to review the daily operation, and to discuss past performance that can be improved • Ensure that all standards set for food presentation, quality and quantity are met and monitored to provide and increase service standards • Maintain a close working relationship with colleagues and ensure a proper communication between all F&B related departments • Maintain logbooks were any pertinent information like revenue, accident, incident or complains is listed • Manage the performance of the service attendants, which includes training on new menus, supporting busy outlets when necessary, attending to guest complaints and managing a smooth relationship with the kitchen to ensure that guest satisfaction is maximized always • Being the first point of contact for the guests to ensure that guests complaints are dealt in a consistent and fair manner • Assist in the development of new marketing initiatives

Education

  • Master's

    Bukovina State Finance and Economics University - Chernivtsi, Ukraine

    September 2012 - June 2014

    Master in Economics

  • Master's

    Yuriy Fedkovych Chernivtsi National University - Chernivtsi, Ukraine

    September 2011 - June 2012

    Master in Law

  • Bachelor's

    Yuriy Fedkovych Chernivtsi National University - Chernivtsi, Ukraine

    September 2007 - June 2011

    Bachelor in Law

Languages

  • Russian
    Native or fluent
    100%
  • Ukrainian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
Connections
SHADY BANYATA
Night Manager at Swiss-Belhotel International
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Taxap Peer
Student from Kalinga University
View 12 connections
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