Maria Makedhenge

Maria Makedhenge

Team Leader- Guest Relations (Food and Beverage) at Andaz Capital Gate Abu Dhabi
Lives in Abu Dhabi, United Arab Emirates

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About me

My primary objectives as an experienced Senior Host /Guest relations Executive are effectively at building highly motivated teams with sound judgment and the ability to resolve problems tactfully and diplomatically. To ensure a prompt and courteous service to the guests, make them feel special and important. I can fulfill this by seeing to it that every guest needs and requests are attended to, conceptualize strategies and techniques to maintain Guest Relations, Service and Retainment .

Experience

6 years and 10 months

  • Team Leader- Guest Relations (Food and Beverage)

    Andaz Capital Gate Abu Dhabi - Abu Dhabi, United Arab Emirates

    F&B Management
    November 2020 - Now · 3 years and 5 months

    Job Responsibilities  Cyan Brasserie pre opening teammember .  Overall restaurants operations, closing and opening supervisor duties including cashering for all outlets and preparing daily restaurant reports.  Guest relations management: Welcoming guest to the restaurants, collection and storage of guest database, guest satisfaction and feed back, providing information about restaurants concept, specials, events and promotions to the guest.  Collection of corporate business cards for the Sales and Marketing department.  Liasing with Sales and marketing department for restaurants promotional materials, social media campaigns and coverage, advertisement for outlets events.  Incharge of reservations management: Group bookings, corporate and social events for all outlets.  Collaborating with chefs for group bookings special menu contsructions and pricing of packages.  Managing the front desk by receiving incoming and initiating outbound calls, follow ups on regular guests.  Responsible for both lead hosts and hosts trainings.  Restaurants Administration and paper work.  Making sure training materials are always accurate and updated.

  • Head Hostess

    The Abu Dhabi EDITION - Abu Dhabi, United Arab Emirates

    Host/Hostess
    February 2019 - June 2020 · 1 year and 5 months

    Job responsibilities: Overall restaurant operations, closing and opening supervisor duties of the outlets and preparing daily restaurant reports.  Prepare monthly department meetings minutes  Responsible for training new joiners according to the training manual guide  Update and file paper work for an efficient restaurants administration functions  Draw up client bookings for tables on Eat2Eat and ensure that tables are set before guest's arrival.  Managing the front desk by receiving incoming and initiating outbound calls, greetings and attending to guest welfare.  Responsible for group bookings allocations and construction of set menus according to the guest requirements and preferences.  Collaborating with other restaurant staff and management to investigate customer complaints ensure that they are properly attended to in a timely manner.  Keeping accurate of records of payments received and prepare detailed notes of balance payments and ensure that guest make payments for services before they exit the Hotel  Check restaurants emails and respond to them accordingly; draw the attention of management to certain mails when necessary.  Ensure that hostess daily reports are sent and shared with the senior management.

  • Guest Relations Executive

    Tamba Restaurant - Abu Dhabi, United Arab Emirates

    Guest Relations
    February 2017 - January 2019 · 2 years

    • Welcoming guest into business establishment for the restaurant with a warm reception. • Escorting VIP guest to their respective tables, making sure they are provided with the most efficient and memorable service. • Ensure that all guests enquiries and complaints whether in person, on the telephone or via email, are dealt with in a friendly and professional manner at all times • Promoting the restaurant establishment to hotels, public and private sector companies. • Coordinating with the Sales and Marketing department, making sure the marketing promotions materials are up to date and distributed. • Responsible for restaurant’s group bookings and events. • Process settlement of guests’ accounts and ensure that appropriate payment methods are adhered to. • Managing the guest data base and follow ups on regular guest, inbound and outbound calls. • Managing the reception area, reporting all daily activities to the Guest Relations Manager • Restaurant Administration and paper work. • Responsible for the restaurant’s daily sales and Hostess Reports.

Education

  • Certificate

    New Skills Academy - United Arab Emirates

    July 2020 - July 2020

    Certificate in Customer Service

  • Certificate

    New Skills Academy - United Arab Emirates

    June 2020 - June 2020

    Certificate in Customer Relations Management

  • Travel and Tourism

    International Air Transport Association - Montreal, Canada

    February 2018 - December 2018

Languages

1 language

  • English

    Native or fluent

Personal information

Nationalities

  • Zimbabwean

Work Permits

  • United Arab Emirates

Driving License

Yes

Skills

13 skills

  • Business Administration
  • Call Center
  • Coordination
  • Customer care management
  • F&B Hostess
  • Floor Management
  • Front Office
  • Guest relation
  • Microsoft applications
  • Sales and Marketing
  • Table management
  • Team Management
  • Upselling
Connections
Yusuf Ligali
Chef de partie at Lento restaurant
Manoj Dubey
Server at The Abu Dhabi EDITION
Alaa Al Gharram
Senior Sales Manager at The Abu Dhabi EDITION
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