Name: Customer Experience Design : 3. Profitable Customer Journey Mapping & Business Growth Models
Price: 500 CHF

Short courses

Swiss Franc

• How to map a customer journey for your own business.
 • To analyse the different growth and expansion business models. 
 • To create a business gap through competitor analysis. 
 • To design a new blueprint for the customer experience.

English

Swiss Education Group Professional (SEG Pro) provides short professional courses to organisations to enhance the development of their people and leaders. We recognise that talent development is crucial to any organisation, as they evolve and adapt to new competitive environments, and our professional courses are provided by the best and brightest from the member schools of Swiss Education Group – a global leader in hospitality education.  

Gathering global expertise, SEG Pro courses are created for professionals and executives, ranging from introductory to expert level. The courses give participants the best of both worlds: the academic rigor and depth of higher education, combined with the executive level industry experience of our core team of facilitators, coaches and consultants, and professionals and experts from around the world.  A wide variety of  “Ready To Go” courses are available , covering a wide variety of subjects from Finance to Marketing to Culinary Arts. Alternatively, we also offer tailored courses, mixing modules to best suit an organisation’s training needs.

SEG Professional

This course will provide you with the tools to design a full customer journey for your property, following the guest experience excellence strategies learned.

Customer Experience Design : 3. Profitable Customer Journey Mapping & Business Growth Models

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