Assistant Manager VIP Services
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Assistant Manager VIP Services

Atlantis Dubai

Publicada

Caducada

Assistant Manager VIP Services

Sobre el trabajo

To oversee and handle the daily operation of the VIP Services, Royal Majlis Lounge, to ensure that all services are carried out as per resort standards. The Assistant Manager of VIP Services drives the team towards a philosophy of excellence and perfection and should handle all required responsibilities during the absence of the Head of VIP Services Operation.

Sobre ti

- Assist in the management of all VIP Services operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train team members
- Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
- Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Idioma requerido: Inglés. Arábica, Chino, Francés, Italiano y Ruso son un plus

La empresa

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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Caducada

Assistant Manager VIP Services

The Palm Jumeirah, Dubai, Emiratos Árabes Unidos

A tiempo completo, More than 1 año

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