[{{ $ctrl._job.status.name | translate}}] Butler – Korean Speaking (fluent in Korean, any nationality)
Ayada Maldives

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Descripción de la oferta

DUTIES & RESPONSIBILITIES:-

• Meeting with FOM on a daily basis in order to follow up on outstanding issues and for updates of the daily undertakings.
• Communicate and liaise with FOM on a daily basis to ensure an efficient operation of the Butler services.
• Update guest information and other guest profile details in Opera.
• To assure a smooth operations with the highest standards of service to the guests.
• To ensure cost effective means of operations and assist in effective organization of the department.
• To ensure the highest level of profitability of the department.
• To identify problem areas as identified by guest feed-back and take corrective measures
• To control and maintain efficient organization and work methods of the department.
• Performs any other job as assigned by the FOM
• Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels’ personal hygiene policy.
• Organizes Rota, hours owing and overtime to suit the needs of the Butlers.
• Liaises closely with Front desk team to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
• Listens to employee grievances and/or feedback and brings them to the attention of the FOM
• Gives feedback of employees work performance to the FOM.
• Be able to manage, train and develop a professional staff.
• Available on all shifts as needed.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Making final checks of the Villa before arrival of the guest and report and defects to respective departments.
• Meeting and receiving guests in reception and guarantee for excellent arrival experience.
• To make sure that guest history is up-to-date and all information is entered in guest history.
• Meet the guests at least twice a day.
• Assisting food and beverage outlets when arranging special meals and or celebrations to guests if needed.
• To be up-to-date with information on tours, sightseeing and points of general interest, F&B opening hours, special dining moments and reservation requirements and make the necessary bookings when requested.
• To ensure that all guests are made fully aware of the services and facilities available to them.
• Promoting excursions and making arrangements for guest activities and excursions such as picnics, water sports, diving etc.
• Courteously bringing back guest comments and feedback forms from guests.
• Handle guest complaints and provide assistance to guest’s special request whenever required. Make sure all is logged in Opera.
• Propose new ideas and suggestions for the improvement of Butler concept.
• Assume daily duties as assigned by FOM or his designee.
• Selling and up selling in order to achieve the departmental budgets.
• Provide medical assistance on emergencies for guests, and liaise with FOM to outsource assistance if required.
• Taking immediate action and assist guests in cases of fire and hazard.
• To be knowledgeable about AYADA Maldives SOP and be able to give information about the Resort.
• To conduct resort site inspections when directed.
• Attend to daily briefings and weekly briefings, and suggest productive comments and ideas for the improvement of the services.
• Attend social responsibility and environmental activities organized by the resort.
• Attend to training sessions as requested by FOM.
• To assist other Front Office sections when required.
• Guarantee the tidiness and cleanliness of buggies.
• Be conversant with the Front Office computer system.
• Cooperate with the staff from all departments, in particular Housekeeping, Accounting, Reservations and F&B.
• Performs any other job as assigned by the FOM
• To carry out any other duties / projects as directed by management.
• Laws, Regulations and Policies
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, and Health & Safety.
• Security, Health and Safety
• To ensure that all potential and real hazards are reported and rectified immediately.
• To undertake training as and when requested to all butlers.
• To understand and strictly adhere to the Resort’s Employee rules & regulations.
• To report for duty punctually wearing the correct uniform and name tag at all times.

Requisitos

• Regular attendance in conformance with the standards, which may be established by AYADA from time to time, is essential to the successful performance of this position.
• Employees with irregular attendance will be subject to disciplinary action,
• up to and including termination of employment
• Due to nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the resort
• Upon employment, all colleagues are required to fully comply with AYADA rules and regulations for the safe and efficient operation of resort facilities
• Colleagues who violate AYADA rules and regulations will be subject to
• disciplinary action, up to and including termination of employment

EDUCATION, KNOWLEDGE AND TECHNICAL COMPETENCIES:-

• High School Diploma or Bachelor degree in hotel management
• Fluent in spoken & written English
• Fluent in Chinese
• Proficient in Microsoft Office
• Good health, well groomed and with high standard of personal appearance and hygiene at all times
• Physically strong, energetic and dynamic person with a positive and motivated attitude and exercise self-control
• Self-motivated, hard-working, sensible, able to work under pressure, pleasant, responsible, independent, initiative, outgoing personality and ability to communicate with people at all levels
• Providing services that are above and beyond for guest satisfaction and retention.
• Sets a positive example for guest relations
Tipo de oferta de empleo
A tiempo completo
Ubicación
Maldives
Departamento
Recepción
Idiomas
Coreano
Fecha de incorporación
febrero 2019
Puestos disponibles
2
Rango salarial
Competitive package

Ayada Maldives

Ayada Maldives is a luxury resort located amidst a pristine reef within the southern rim of the Gaafu Dhaalu Atoll in southern Maldives. It features accommodation with a private plunge pool and free Wi-Fi.

Gaafu Dhaalu Atoll is approximately 431 km south of the capital Malé. Ayada Maldives is accessible via a domestic transfer from Malé International Airport to Kaadedhdhoo, which is then followed by a boat transfer to the resort.

Each air-conditioned room, suite and villa has a private veranda and indoor and outdoor shower. Select accommodation types come with a hammock, where guests can relax. A dedicated butler or guest relations agent is available.

Guests can enjoy spectacular sunsets or swim in the coral waters. Rejuvenating spa treatments are offered at the spa while a fitness centre lets guests have a work out.

Dining options include Magu that serves breakfast and dinner, Ocean Breeze restaurant and bar perched over the turquoise blue waters of the Indian Ocean is for sophisticated dining and the Kai Far East Asian restaurant serves cuisines from Indian to Japan and has an extensive wine cellar. Ille De Joie Cheese and Wine Bar is located amidst Ocean Villas offers and extensive selection of wine and cheese. The Ottoman Lounge serves authentic Turkish Coffee, a variety of teas and an array of traditional shisha. Zero Degree Poolside Restaurant and Bar that has an in-house DJ.

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