Assistant Guest Service Manager

[{{ $ctrl._job.status.name | translate}}] Assistant Guest Service Manager
Bulgari Hotel Beijing

Publicada
¿Estás interesado en esta oportunidad?

Descripción de la oferta

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.


Job Summary
 
     Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Beijing, China
Departamento
Departamento de Habitaciones
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

Otros empleos sugeridos

{{:: 'Front Desk Agent' | ellipsis : 40 : true }}

{{:: 'The Ritz-Carlton, Shenzhen' | ellipsis : 35 : true }}

{{:: 'Bellboy' | ellipsis : 40 : true }}

{{:: 'The Ritz-Carlton, Shenzhen' | ellipsis : 35 : true }}

{{:: 'Telephone Operator' | ellipsis : 40 : true }}

{{:: 'The Ritz-Carlton, Shenzhen' | ellipsis : 35 : true }}

{{:: 'Miami Beach hotel seeking a Peppy Rooms candidate!' | ellipsis : 40 : true }}

{{:: 'Cadillac Hotel & Beach Club, Autograph Collection' | ellipsis : 35 : true }}
¿Estás interesado en esta oportunidad?
Otros empleos
Hotel Operations Manager
Las Vegas, NV, United States
Technology Solutions Manager-Sales (NE)
Kissimmee, FL, United States
Director of Event Planning
Rockville, MD, United States
Destination Sales Executive
San Diego, CA, United States
Destination Sales Executive
Boston, MA, United States
Ver otras 17749 ofertas