Senior Director, Program Management Office (PMO), Caribbean & Latin America Region

[{{ $ | translate}}] Senior Director, Program Management Office (PMO), Caribbean & Latin America Region
CALA Regional Office

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Descripción de la oferta

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?


The Sr. Director, PMO is accountable for leading a best-in-class organization that effectively enables the CALA region to drive strategic planning and development, prioritize strategically important work, lead project execution and delivery, and track and measure results across the entire CALA region.  The PMO provides end-to-end support: strategic and initiative planning, design and delivery/execution and measurement.  The PMO leader establishes and maintains strong relationships across Marriott to drive and foster the successful delivery of business capabilities ranging from routine projects to complex, mission-critical business solutions.


This position partners with the regional team to: (1) lead the strategic planning function (2) strategically scope and select projects that will achieve desired business outcomes, (3) manage the design, development and deployment of key Americas and regional initiatives, (4) measures results of implemented programs, and (5) builds and develops a successful team.   

Lead the strategic planning function
  • Design, develop, facilitate, and lead the execution of enterprise strategic planning efforts (e.g. MBOs, 3-year strategic planning, innovation scanning, regional collaboration planning, etc.)
  • Drive strategic initiatives and support the development of long-term growth plans and goals
  • Assist the CALA organization in recognizing and acting upon emerging industry trends, opportunities for driving overall organizational efficiency and improving internal business processes
  • Provide support and insight into significant organizational challenges
  • Assist in aligning processes, resource planning and individual department goals with overall CALA strategy

Strategically scope and select projects that achieve desired business outcomes

  • Establish and facilitate transparent work prioritization processes and governance forums (i.e. region work intake process) to assist senior leadership in initiative prioritization, funding and resource allocation.
  • Manage the annual business planning process. 
  • Assess and understand new priority requests and evaluate cross-functional impacts. Gain alignment on major projects and programs of work; influence project direction to achieve results.
  • Manage relationships with functional and executive business sponsors throughout Marriott.  Help them identify their business objectives, priorities and directions, and critical success factors.
  • Vet new priorities with business leaders to determine alignment with Marriott’s strategic imperatives.
  • Identify ambiguous requests and facilitate collaboration to refine strategy and scope.
  • Recommend combining of projects, scope or project cancellation when projects do not fit in company objectives or do not achieve intended benefits.

Manage the design, development and deployment of Americas/regional initiatives

  • Establish expectations for the PMO team to utilize standardized processes (i.e. I2M process), tools and methods to drive efficiencies in program and project management, work-flow governance, issue management and status reporting.
  • Create accountability with project teams and drive results.
  • Ensure that “project” managers play an as-needed advisory “checks and balances” role with their business discipline counterparts, thereby ensuring shared accountability for successful execution and delivery of priorities and the attainment of intended benefits.
  • Serve as the expert on the Innovation to Market (I2M) workflow process.  Establish guidelines on appropriate adaptations, given business needs and project scope.
  • Audit complex projects to ensure delivery excellence.
  • Ensure stakeholder expectations and company resources are correctly aligned on highly complex projects and programs. 
  • Systematically review client satisfaction (customers, owners, franchisees, associates, and vendors) with PMO support; take action to correct problems and improve satisfaction as necessary.
Measure results of implemented programs
  • Maintain executive ownership of the Project Portfolio Benefits Realization and Tracking program.  Manage the Program Evaluation leader.
  • Ensure that all initiatives have appropriately designed and trackable benefits.
  • Monitor results on an ongoing basis.
  • Recommend course correction or cancellation of projects that are unable to meet intended results and stated goals/objectives.
  • Develop standards for communicating results to business leaders.
Build and develop a successful team
  • Assist and influence regional team associates.  Advise peers in the execution of their priorities on an as-needed basis.
  • Monitor the effectiveness of the program management support.
  • Ensure that projects are correctly assigned to associates at the right level within the team.  Redeploy assignments as needed to create capacity for new or higher priority work.
  • Design, develop and implement growth and development opportunities for a team of direct reports while ensuring an environment of engagement
  • Six (6+) or more years of experience in project management, consulting engagements, and implementing business systems solutions
  • Experience with the successful delivery and management of large-scale enterprise programs (on time, within budget, and in alignment with business expectations).
  • Executive presence/Senior Leader communications experience capable of influencing and driving accountability for results at all levels of the organization
  • Expertise and proven track record in managing complex, multifunctional initiatives
  • Experience in providing direction and performing responsibilities via influence ability (as opposed to line management authority)
  • Proven success in introducing major change to complex organizations
  • Ability to distribute, assign and ensure completion of work throughout various teams without direct management authority
  • Ability to quickly gain a clear and comprehensive understanding of Lodging and Brand strategies, priorities and initiatives and represent them to various constituencies across the organization
  • Ability to develop and enforce program governance
  • Strong analytical skills for planning, estimating, budgeting and monitoring program/project work
  • Ability to enlist and motivate individuals and secure resources without direct authority
  • Excellent written and verbal communication and presentation/platform skills
  • Ability to recognize and manage corporate political climate
  • Ability to ask critical questions and identify critical path

Education and Professional Certification

  • Minimum BA degree; MBA or relevant advanced degree preferred
  • Major consulting firm experience preferred
  • PMP Certification desired
  • Multi-Lingual (English/Spanish/Portuguese) or a combination thereof desired
Performs other reasonable duties as required for the position
Some Travel Required: Approximately 15%-30%
  • Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment. 
  • Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
  • Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Focuses and guides others in accomplishing work objectives.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.
Building Relationships
  • Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
  • Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
    • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
    • Creative Oral Expression and Comprehension - The ability to listen to and understand information and ideas, and to communicate them with unusual, clever, or novel speech so that others will understand them.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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Tipo de oferta de empleo
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Plantation, FL, United States
Departamento de Habitaciones
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