Area Director of Sales - Maldives (1 Position)
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Area Director of Sales - Maldives (1 Position)

Centara

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Area Director of Sales - Maldives (1 Position)

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Area Director of Sales - Maldives (1 Position)

  Location: Corporate - Head Office (Bangkok)

 Department: Sales

 Closing date for submission: Wednesday, September 30, 2020

Job Requirements

Scope and General Purpose of Job:

The Area Director of Sales - Maldives is responsible for identifying and maximizing all potential revenue opportunities for the hotels. This includes the analysis or revenue potential generated by the transient and group market segments as well as the market segmentations within transient and group.

Main Duties:

Administration

  • Development and Implementation of Strategic Commercial Strategies – through critical thinking, ensure strategies are consistent with the dynamic needs and goals of the property both short and long-term. Forward thinking strategy development and execution to drive profitable businessresults
  • To conduct regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted asnecessary
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service orientedmanner


Customer Service

  • To monitor all hotel employees, always deliver the brand promise and provide exceptional guest service, providing positive and constructive feedback as necessary to the respective Head of Department
  • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily


Financial

  • Drive Total Hotel Revenue – Overall responsibility for achievement of all budgeted hotel revenue streams. Areas include but are not limited to room revenue, banquet and catering, room rental
  • Financial Acumen – Reporting, Analytics, Pricing, Market Intelligence while maximizing profitability, forecasting and revenue management strategies. Advocates for sound financial business decisions while demonstrating honesty and integrity.
  • Supporting any overseas sales inquiries and ensure 24-hour response
  • To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge
  • To be aware of community, business, political and social factors that may affect the hotel’s financial performance
  • To ensure the best use is made of technology including Centara Hospitality Solution (CHS) or other sales and catering systems, and the data is clean
  • To monitor competitors with market surveys on a regular basis in relation to pricing, product and industry updates, working in conjunction with Revenue Management Support Team at CHR
  • To explore emerging markets both local and international
  • Establish and communicate sales strategy for day, week, month and rolling 12 months window
  • Work with the strategy team to forecast accurately as well as projecting future transient demand
  • Work with the strategy team in analysing actual performance vs. potential to identify future revenue opportunities
  • Update the following people of the success/shortfalls: General Manager
  • Review report for trends, booking windows and sources of business as well as rates compare to competition with Revenue Support Team
  • Assist with Annual Budget, Annual Strategic Pricing and Market Plan process
  • Review / Update CRS/GDS Hotel Description information when necessary with Revenue Support Team


Operational

  • Relationships – Establish excellent working relationships with all internal stakeholders responsible for driving hotel revenues. To review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan
  • Administrative – Computer savvy specifically as it relates to Excel, PowerPoint, Sales and Catering Tool – Centara Hospitality Solution (CHS), etc, performance management (leads, conversion and goal achievement) to gauge effectiveness of deployed resources, approval of sales contracts, etc.
  • To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests


Personnel

  • To maximise the effectiveness of every revenue employee by developing each individuals’ skills and abilities through the appropriate training, coaching, and/or mentoring
  • To encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation
  • To support the implementation of The People Philosophy iCARE, demonstrating and reinforcing Centara’s Core Values and Culture Characteristics
  • To ensure all employees have a complete understanding of and adhere to employee rules and regulations
  • To ensure employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security
  • To feedback the results of the Employee Opinion Survey and to ensure relevant changes are implemented


Other Duties

  • To maintain strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations - Owner Relations & Presentations – Develop presentations and key owner communications to best represent the hotel and satisfy the requirements of the ownership group
  • To attend training sessions and meetings as and when required
  • To carry out any other reasonable duties and responsibilities as assigned


Job Knowledge / Skill Requirements

  • A self-starter who is highly driven, persistent and adaptable to change
  • Highly organized individual who has a strong ability to multi-task
  • Excellent communication skills and networking abilities
  • Collaborative leader with a strategic and analytical focus
  • Influencing abilities that span beyond their immediate direct reports
  • Demonstrate sound decision-making skills and good judgment
  • Must be able to read and write to facilitate the communication process
  • Requires excellent communication skills, both verbal and written
  • Prior systems knowledge of Opera Sales & Catering, Vertical Booking CRS, Microsoft Office
  • Convey a high level of understanding of the importance of attention to detail
  • Minimum of 8 years related market/territory experience in a director property level with demonstrated leadership experience


Education:  University Graduate, preferably in Hospitality Management

Additional Skills

  • Ability to work independently and under pressure
  • Team player and exemplify positive professional attitude and all-inclusive demeanour
  • Contributed to ‘Risk Management’ activities for the property
  • Succession planning and career development within the Commercial Sales Department


If you are interested in this position, please submit your resume and cover letter to:
Corporate Human Resources Department or complete  Application Form

Contact Us
Corporate Human Resources Department, Centara Hotels & Resorts
25th Floor, Centara Grand at CentralWorld,
999/99 Rama 1 Road, Pathumwan, Bangkok 10330, Thailand

Cerrada

Area Director of Sales - Maldives (1 Position)

Bangkok, Tailandia

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

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