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Descripción de la oferta

Our Citadines Frankfurt City Centre team are looking for a valuable team member to join them, working flexible and rotating shifts across 7 days of the week, completing the following job tasks:

• Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards
• Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests’ needs, travel purposes, plans, etc.
• Take initiative in accommodating the customers’ needs in a resourceful manner (internal and external clients)
• Effectively communicate with guests, visitors and team members in person, by telephone or email in a courteous manner at all times
• Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
• Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shifts
• Perform daily closing

Requisitos

- Bilingual. Fluency in German and English, both written and verbal
- You have already worked in customer service or in the front office and love contact with people
- You have knowledge of MS Office programs
- You enjoy working in a team, you are able to communicate, you are flexible, motivated and you have a talent for organization
- You have good manners and a pleasant and polite demeanor
- You are entitled to live and work in the EU without restrictions.

Detalles

Tipo de oferta de empleo
A tiempo completo
Ubicación
Frankfurt, Germany
Departamento
Recepción
Idiomas
Alemán, Inglés
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido
Rango salarial
Discussed at venue
Alojamiento
If required 30 days of relocation accommodation within our property
Otras ventajas
- Unlimited employment contract - A competitive Salary and genuine career opportunities within our business - Vacation and Christmas bonus - Holiday / night surcharge - Meal vouchers - Additional payment to the company pension scheme after the probationary period - Valuable training sessions on RMS (PMS), along numerous other learning and development opportunities

Citadines Apart´Hotel

Set your sights on the world – then complement your travel plans with the best living experiences available. Prepare to discover a variety of ways you can feel at home every day while discovering a new city. With centrally located properties sited among the world’s most bustling cities and neighbourhoods, our residences provide top-tier comfort and convenience for intrepid travellers pursuing work-related or leisurely commitments.

With spaces to call your own, we ensure an ease of access to the world’s prime destinations without compromising on your lifestyle. Welcome to the Citadines Apart’hotels – where you live where you want, the way you want, and stay for as long as you wish.

We offer an experience that is ready for you to dive into. Through a variety of accommodation, and comprehensive guest facilities and services, we make living easy - which gives you more time to focus on the more colourful cultural aspects of your travels.

Arrive at any destination, and embrace the benefit of a living experience that prioritises your comfort, and flexibility. Because we provide a vantage to your next destination – your time with us will be made as easy as checking in, and then checking-out the city and its attractions.

With the city alive all around you, you’ll hardly have a reason not to immerse yourself in an exciting new way of life every time you stay with us.

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