[{{ $ctrl._job.status.name | translate}}] Guest Relations Manager
Constance Halaveli Resort

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Descripción de la oferta

 

General

 

  • At all times offer graceful, personalized and caring service towards all guests as you are an ambassador of the Constance Halaveli service philosophy 
  • To embody in all your interactions with guests passion and enthusiasm for service, focusing all attention on the guests 
  • At all times exhibit good posture and an elegant demeanor, and  speak in a polite and attentive manner
  • Always address the guests with their name, keeping eye contact and smiling
  • At all times take ownership of guests request and do not refer guests elsewhere
  • At all times adhere to the grooming and etiquette standards of the resort
  • Always display punctuality and good attendance as an act of responsibility towards the guest service and towards your colleagues  
  • Always be courteous, considerate, supportive and respectful towards other team members of Front Office and rest of the resort. Treat others as you would like to be treated. 
  • Ensure to keep yourself updated with the role of Front Office in Fire, Tsunami and First Aid  standards , through training
  • Attend all the training that you are assigned to within your department or on a resort level

Work Duties

  • Be informed in advance of all arrival guest requirements and profiles
  • Be informed in advance of all VIP arrival guest requirements and profiles, and keep the Management informed of the these 
  • Ensure all guests, as per arrival requirements, are attended to and guests contacted if email or phone number are known
  • Organize arrival and departure of the guests in coordination with Assistant Front Office Manager and TMA coordinator
  • Ensure that all Guest Relations Officers team members at all times are fully knowledgeable of all resort facilities and services offered 
  • Ensure that all team members are fully knowledgeable in particular areas of : booking of restaurants, private functions, excursions
  • Ensure that daily and weekly events are prepared and are accurate
  • Ensure that daily newsletter is prepared and accurate 
  • Ensure that wet weather program is prepared if necessary
  • Together with other team members check VIP rooms if required and ensure that amenities set up are appropriate. Follow up with Housekeeping and In Villa Department for any special requests.
  • Ensure presence of a Guest Relations Host at reception desk , during Management Cocktails at the cocktail location and throughout the resort at all times
  • Ensure that all Guest Relations Officer team members are at all times offering the guests graceful, personalized and caring service
  • Ensure the highest possible guest satisfaction level of service.
  • Coordinate the Tout Operator or journalist visits with Sales & Marketing coordinator and assist if necessary
  • Entertain guests, travel agents or journalists when necessary
  • Coordinate wedding arrangements if necessary
  • Ensure that all Guest Relations Officer team members understand the importance of guest preferences and on continuous basis encourage for the same to be collected, noted down and forwarded to profile coordinator  

 

Management Duties

 

  • Work closely with Front Office Manager and AFOM to carry out skill and knowledge training to asses further training requirements
  • Act as Duty Manager on a rotation basis
  • Establish roster for the Guest Relations Hosts
  • Ensure a supportive and learning working environment for the team members
  • Execute performance evaluation on for probation and annual renewal of contract   
  • Perform any other duties as assigned by Management.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Halaveli Island, Maldives
Departamento
Recepción-Conserjería
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

Constance Halaveli Resort

If you’re looking to turn your dream of an exclusive, luxury Indian Ocean getaway into a reality then look no further than the beautiful 6* Constance Halaveli Resort.

Floating in the North Ari atoll, Constance Halaveli Maldives is this 5-star hotel where a unique luxury lifestyle can be experienced.
At Constance Halaveli Maldives, each villa suspended on stilts has a sun terrace inviting to dip in the private plunge pool.

In addition the hotel ensures sumptuous cuisine or regenerating moment in its peaceful spa.

Constance Halaveli Maldives is a generous purveyor of pure contentment that guarantees a memorable escape.

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