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Descripción de la oferta

  1. General
  • At all times offer graceful, personalized and caring service towards all guests as you are an ambassador of the Constance Halaveli service philosophy  
  • At all times exhibit good posture and an elegant demeanor, and speak in a polite and attentive manner
  • Always address the guests with their name, keeping eye contact and smiling
  • At all times take ownership of guest requests and do not refer guests elsewhere
  • At all times adhere to the grooming and etiquette standards of the resort
  • Always display punctuality and good attendance as an act of responsibility towards the guest service and towards your colleagues  
  • Always be courteous, considerate, supportive and respectful towards other team members of FO and rest of the resort. Treat others as you would like to be treated. 
  • Ensure to keep yourself updated with the role of FO in Fire, Tsunami and First Aid  standards , through training
  • Attend all the training that you are assigned to within your department or on a resort level

 

  1. Work Duties:

 

  • Responsible for handling arrival guest luggage properly and as per resort SOP, efficiently and as per the resort standards
  • Ensures safety and security of guest belongings during the transfer to and from villas
  • Ensure prompt and efficient collection of guest luggage from guest Villa and responsible for the same until guest departure.
  • Responsible for tagging and safety of luggage on arrival, as well as on departure.
  • Responsible for transportation of guests throughout the resort in coordination with Reception and Guest Relations Hosts
  • Responsible for the cleaning and maintenance of the Front Office buggies
  • Co-ordinate maintenance schedule for guest buggies with Engineering in conjunction with Guest Service Assistant.
  • Responsible for maintaining effective communication channels with the guest through prompt and efficient delivery of messages, faxes, and parcels
  • Responsible for the efficient, clean, safe and hygienic maintenance of all Front Office areas including the Lobby, Arrival Jetty, Luggage Room and the Back Office Areas.
  • Read daily reports and keeps updated on arrivals, departures and guests in house.
  • Keep updated on all activities and special events within the resort
  • Ensure resort SOP’s & LQA/LRA checklist on Porter duties are followed at all times
  • If required by GRM, AFOM or FOM, on certain occasions, escort guests going on excursions off the resort premises 

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Halaveli Island, Maldives
Departamento
Recepción-Conserjería
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

Constance Halaveli Resort

If you’re looking to turn your dream of an exclusive, luxury Indian Ocean getaway into a reality then look no further than the beautiful 6* Constance Halaveli Resort.

Floating in the North Ari atoll, Constance Halaveli Maldives is this 5-star hotel where a unique luxury lifestyle can be experienced.
At Constance Halaveli Maldives, each villa suspended on stilts has a sun terrace inviting to dip in the private plunge pool.

In addition the hotel ensures sumptuous cuisine or regenerating moment in its peaceful spa.

Constance Halaveli Maldives is a generous purveyor of pure contentment that guarantees a memorable escape.

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