[{{ $ctrl._job.status.name | translate}}] Telephone Operator - Local
Constance Moofushi Resort Maldives

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Descripción de la oferta

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

General

  • At all times offer graceful, personalized and caring service towards all guests as you are an ambassador of the Constance Moofushi Resort Maldives service philosophy 
  • To embody in all your interactions with guests, passion and enthusiasm for service, focusing all attention on the guests 
    • At all times exhibit good posture and an elegant demeanor, and  speak in a polite and attentive manner
    • Always address the guests with their name, keeping eye contact and smiling
    • At all times take ownership of guests request and do not refer guests elsewhere
    • At all times adhere to the grooming and etiquette standards of the resort
    • Always display punctuality and good attendance as an act of responsibility towards the guest service and towards your colleagues  
    • Always be courteous, considerate, supportive and respectful towards other team members of FO and rest of the resort. Treat others as you would like to be treated.  
    • Ensure to keep yourself updated with the role of FO in Fire, Tsunami and First Aid  standards , through trainings
    • Attend all the trainings that you are assigned to within your department or on a resort level

Work duties Communication:

  • Handle and ensure that all incoming calls, in house calls, routing calls from departments and guests, local calls, trunk calls, and long distance calls are handled in an efficient and courteous manner as per resort standards.
  • Handle all incoming and outgoing resort and guest fax messages and keep them logged in fax log book as per resort standard
  • Handle all incoming guest messages and keep a copy in message log book , as per resort standard 
  • Ensure that all requests for wake-up calls are indeed fulfilled at the required time. Follow procedures by contacting security immediately if the guest does not answer a wake-up call or contact the HOD or MOD.
  • Use One Touch to log in all guests complaints and solutions that are offered by HOD, Duty Manager, Reception or other departments
  • Use At your wish system to log in any guest requests in regards to the rooms (items or maintenance request), coordinate with other departments (HK,ENG, F&B) and follow up on request execution and guest satisfaction
  • Print daily newsletter for outlets and guests as per the order sheet handed over by HK. Ensure that the same is charged to guests by filling out miscellaneous vouchers and passing it to Reception Host.     
  • Print guest documents needed for FO daily guest operation
  • Ensure that daily tasks are performed according to check list provided.
  • Ensure that all the equipment in the department is in working order and in good condition, and that the work area is clean at all times.
  • Report any defects in the telephone system and follow up on any repair required.
  • Ensure to be familiar with all department heads and other team member names and their extension numbers.
  • Ensure to be aware at all times of all emergency numbers (i.e. fire department, police department, doctor on duty, tsunami warning centers, department heads... etc.).
  • Protect guest privacy by not giving out guest name or room number to a caller at any time. Protect team member privacy by not giving out employees personal details to a caller at any time. Be aware of all daily functions or events happening in resort
  • Executes daily duties as per departmental and resort SOP’s

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Moofushi Island, Maldives
Departamento
Recepción-Conserjería
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

Constance Moofushi Resort Maldives

Situated on the South Ari atoll, Constance Moofushi Maldives ideally combines the Crusoe Chic Barefoot elegance with the highest standards of Constance Hotels and Resorts.

Its All-Inclusive package which includes Super Premium branded spirits has raised the all-inclusive offering to a higher level in luxury hospitality.

The hotel offers a plunge into the Maldivian authenticity with the possibility to visit local fishing village or to experience big game fishing, trolling the Maldivian style.

At 30 minutes from Constance Moofushi Maldives the most splendid dive sites of the world where ray manta or whale shark can be observed.

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