Seasonal Guest Services Agent

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Fairmont Miramar Hotel & Bungalows

Publicada

Descripción de la oferta

 

 

 

Seasonal Guest Services AgentFirst impressions are everything! Your engaging smile and personality are the essence of a great Seasonal Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".

 

Hotel Overview: 

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market. 

 

Summary of Responsibilities: Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Make reservations, greet, check in and make arrangements for all guests of the Beach Club ensuring all service standards are followed
  • Check email, review daily reports, review and familiarize yourself with resumes
  • Respond to email inquiries in a helpful and informative way
  • Review VIP arrivals for the day, including but not limited to:
    • Inspecting VIP rooms, check room condition cleanliness, check room traces and ensure proper amenity deliveries
    • Assist with VIP arrival meet and greets
  • Reach out to incoming guests to confirm arrival information and details
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned
 

Qualifications:

  • Proficient in the English language (verbal & written), second language is an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment 
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous customer related experience an asset
  • Previous PMS experience an asset 
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • Must possess a professional presentation 
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Must be flexible in terms of working hours
  • Must have the ability to handle cash effectively and accurately 

 

Physical Aspects of Position: 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

 

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

 

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

 

Fairmont Miramar Hotel & Bungalows is proud to be an Equal Opportunity

Employer

EOE/M/F/D/V

 

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Wilshire Montana, Santa Monica, CA, United States
Departamento
Otros
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

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