Butler

[{{ $ctrl._job.status.name | translate}}] Butler
Fairmont Peace Hotel

Publicada

Descripción de la oferta

 

Butler

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

 

Hotel Overview

 

荣耀、传奇、奢华——坐落在上海黄浦江畔的和平饭店,其浓墨重彩的辉煌历史让远东其他所有酒店都黯然失色。设有270间装潢典雅的客房和套房,6座餐厅及酒廊,声名显赫的和平厅,和费尔蒙屡获殊荣的蔚柳溪水疗馆。
 
Proud, legendary and lavish, Fairmont Peace Hotel, overlooking Shanghai’s Huangpu River, boasts a history that overshadows that of any other hotel in the Far East. Features 270 elegantly appointed guestrooms and suites with a selection of six restaurants and lounges, the historic Peace Hall and Fairmont’s award-winning Willow Stream Spa.
  

Summary of Responsibilities: Reporting to Director of Rooms, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Lead and manage all aspects of the Front Office department and ensure all service standards are followed
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Conduct regularly scheduled departmental meeting
  • Manage the departmental budget
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned 
 

Qualifications:

  • Previous leadership experience in a similar role required
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! 

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
WaiTan, China
Departamento
Otros
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

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