Conference and Catering internship
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Conference and Catering internship

Sobre el trabajo

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Conference Concierge – Catering, Conference Services &/or Events 
At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Conference Concierge – Catering, Conference Services &/or Events will ensure an engaged team, efficient operations – and service that exceed the expectations of every client.

 

 
Summary of Responsibilities:
Reporting to the Director – Catering, Conference Services &/or Events, responsibilities and essential job functions include but are not limited to the following: 
  • Learn how to act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments.
  • Consistently offer professional, friendly and engaging service.
  • Understand on how to build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.
  • Be able to ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.
  • Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.
  • Check in with Meeting Planner and other departmental maids prior to start of function to ensure everything is initially set up to customer’s satisfaction.  
  • Check in multiple times throughout the day to assist with changes/updates. 
  • Be actively visible on the floor, and always accessible to the customer via phone/Nextel/radio.
  • Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details.  Every function room in use should be checked in advance of client arrival.
  • Partner with Banquet operations and other departamental maids at beginning of shift, throughout shift, and at end of shift; to ensure consistent information sharing.
  • Update Conference Services Managers throughout day on group status, any actions taken, and any necessary follow up needed.
  • Be part of pre-conference/event meetings with clients and summarize job responsibilities, contact information, and course of action in absence of Conference Concierge.
  • Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay.  Must be flexible to accommodate irregular and/or extended hours.
  • Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department.
  • Manage function room keys for Meeting Planner.  Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner.
  • Support the inspection of VIP rooms, guest rooms, and/or hospitality suites.
  • Additional responsibilities, as outlined by Director or Assistant Director.
Qualifications:
  • Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred).
  • University/College degree in a related discipline preferred.
  • Excellent communication skills, both written and verbal required.
  • Strong leadership, excellent interpersonal skills, and superior problem solving abilities.
  • Highly responsible, reliable and ethical.  A reputation for honesty and integrity.
  • Highly motivated self-starter, able to work in fast moving environment.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Ability to do the internship days, nights and weekend; when necessary.
 
Visa Requirements:
  • EU Citizen or Eu studies Visa
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
 
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
                                                      

Sobre ti

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  • Idiomas requeridos: Inglés y Español.

La empresa

We are proud to extend the tradition of Fairmont hospitality to historic Barcelona with the magnificent five-star Fairmont Rey Juan Carlos I.

Set in 25,000 square meters of breathtaking 19th century gardens, with unparalleled views of the stunning Barcelona skyline, this luxurious urban hotel provides a tranquil retreat in the heart of Spain’s celebrated second city. With a central location on the prestigious Avenida Diagonal and excellent transport links as well as a shuttle service to city cente, the Fairmont Rey Juan Carlos I excels as both an impressive hub for business and a memorable base for exploring Barcelona and wider Catalonia.

Major attractions and amenities, including the famous Camp Nou stadium, the Barcelona Polo Club and the financial district, are all within easy reach of the hotel, and the vibrant restaurants, bars and shopping streets that have made Barcelona a world-class destination are just a stone’s throw away.

Whatever your reason for visiting Barcelona The Fairmont Rey Juan Carlos I, with its 432 elegantly appointed guest rooms and suites, engaging service and glamorous ambience, will ensure you have a memorable stay.

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Cerrada

Conference and Catering internship

Barcelona, España

A tiempo completo, Indefinido

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