Housekeeping Service Executive

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Fairmont Singapore

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Descripción de la oferta

 

 

Housekeeping Service Executive

  

The position is responsible for cleaning and maintaining the quality of guestrooms and the guestroom experience through the active supervision of Team Leaders in the first year. With successful performance, he/she may be trained into a supervisory/management position in the second year and assist the Assistant Manager for smooth and efficient running of housekeeping operations.

  

 MAINTAIN THE CLEANLINESS AND QUALITY OF GUESTROOMS

  • Clean and correctly supply 16 rooms or its equivalent in the work shift
  • Adhere to the 20 steps cleaning method when servicing/cleaning guest rooms
  • Ensure guest rooms are completed in accordance to LQA Standards
  • Report any damages or loss of linen, furniture, fixture and equipment to the supervisor/housekeeping coordinator
  • Immediately report all maintenance deficiencies to the team leader/housekeeping coordinator
  • Update guest room status according to procedure

 

PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS’ EXPECTATIONS

  • Carry out instructions from the Team Leaders/Assistant Managers on the preparation of VIP and LCAH rooms and amenities
  • Hand in all property left by the guest from checkout room to Housekeeping Office
  • Ensure that no guest property including cash is removed whilst cleaning
  • Report immediately to Team Leader and Assistant Manager if a guest item should be accidentally damaged or broken
  • Report all accidents, major or minor to the Team Leader immediately when the accident occurs and Team Leader must be present at scene to examine circumstances
  • Remove all In Room Dining trays and trolleys and leave in the service areas without causing obstruction
  • Carry out turn down service for guest rooms according to the standards set out during the evening the shift
  • Carry out daily duties and interactions using the Heartist® approach

  

INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS

  • Ensure that safe working practices are followed including emergency procedures
  • Comply with hotel and department policies and procedures at all times
  • Carry out any other duties as and when assigned by the Management of the Hotel and department

Additional Responsibilities in Second Year

 

MAINTAIN THE CLEANLINESS AND QUALITY OF GUESTROOMS

  • Inspect and maintain rooms, corridors and service areas on a daily basis in the respective range assigned and to ensure brand cleanliness and appearance meet room quality standards
  • Daily Inspect rooms: checkouts, vacant, VIP, Out-of-Service and special attention rooms
  • Control and minimize out of service rooms during high occupancy
  • Inspect make up rooms and checkout rooms daily as per quota assigned
  • Checking the functional operation of each room, liaison with Engineering and IT to rectify issues
  • Assist in scheduling colleagues for work assignments, managing labor cost based on required hours/room quota

 

PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS’ EXPECTATIONS

  • Liaise with Coordinators and Front Office for the release of rooms
  • Lead a housekeeping shift to personalize the in-room guest service whenever possible
  • Check the preparation of VIP and Swissotel Guestrooms and amenities
  • Induct and train the Housekeeping team to focus on welcome and communication when guests are on floors / in rooms
  • Lead guest service and the team using the Heartist® approach

  

SUPERVISION OF THE HOUSEKEEPING TEAM

  • Induct and train room attendants in technical skills and processes as outlined in the Keys to Success manuals
  • Manage team within guidelines provided in the colleague handbook
  • Oversee the provision of room supplies, cleaning equipment, linen, and chemicals
  • Coach room attendants to constantly improve or maintain performance, give guidance where performance is below expectations

  

INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS

  • Participate in departmental leadership activities as a member of the team
  • Maintain levels of confidentiality and discretion for guests
  • Develop own knowledge and skills  as a contributing member of the Housekeeping team 

Qualifications:

  • Certificate or diploma in hospitality or related field
  • Minimum 2 years in housekeeping position, minimum 1 year as Team Leaders
  • Housekeeping/Supervisory experience in similar level of luxury hotel Certified Trainer or on Job Trainer preferred.

 Competencies

  • Technical skills for Housekeeping/Coordinator
  • Supervisory and leadership skills – collaborative, enabling, and entrepreneurial
  • Interpersonal skills well developed with guests, colleagues, and management
  • Use/knowledge of PMS e.g., Opera, E-Housekeeping
  • Able to solve problem/make decision within scope
  • Attention to detail especially cleanliness, room presentation
  • Able to work independently, reliable, self-directed, self-motivated 

 

 

 

 

 

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Downtown Core, Singapore
Departamento
Otros
Fecha de incorporación
Lo antes posible

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