Leisure and Wellness Executive

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Fairmont Singapore

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Leisure and Wellness Executive, Willow Stream Spa


Hotel Overview: Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,028 well-appointed guestrooms, both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN, cutting-edge meeting space at Raffles City Convention Centre and one of Asia’s largest spas, Willow Stream Spa.


The Leisure and Wellness Executive is responsible for the Sales function of memberships and increase revenue, membership base in the short and long-term. This is achieved by meeting consumer’s needs through planning, monitoring and controlling sales. Formulate sales goals, proper tracking, identify new opportunities and generate ideas for promotions, alongside the Director of Spa.


He/She provides information and guidance to prospective members regarding fitness and spa facilities, programs, and membership procedures and pricing and maintains a healthy relationship and always be available to members. Provide uncompromising attention to guest/member service with visible presence and interaction throughout the facility.


Summary of Responsibilities:

Reporting to the Director of Spa, responsibilities and essential job functions include but are not limited to the following
  • Meet with potential members to show spa facility and programs and take responsibility for the professional delivery of all information on the telephone and in person to all potential members
  • Successfully selling Spa membership, individual and joining packages by undertaking guided tours of the premises, providing a thorough explanation of the facilities available, discussing prices and negotiating discounts for bulk sales (e.g. corporate packages)
  • Selling and promoting associated items such as personal training packages
  • Reaching and regularly exceeding personal sales targets for the month
  • Contacting existing members regarding special promotions, updates and notifications
  • Implement 12 month strategy for membership acquisition alongside the Director of Spa
  • Develop and implement prospect follow up: phone, letters, thank you cards etc
  • Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions, and sales techniques
  • Responsible for organizing and participating in off-site promotional activities
  • Handling escalated queries/complaints and successfully resolving
  • Maintain a flexible approach at all times in order to deal with the high amount of walk-in enquiries, operational demands and phone calls that are received each day
  • Assist in the administration and implementation of staff training in all aspects of the spa operations i.e. business telephone usage, guest relations, retail sales, spa services etc
  • Assist in the supervision / operation of all spa departments
  • Acting as a proactive member of the team and leading by example
  • Portraying a friendly and professional image at all times
  • Working shift hours, which include late evenings and weekends
  • Conduct routine checks frequently for entire Spa premises, including Gym and ensure cleanliness and proper repairs or replacements are done promptly
  • Ensure smooth operations at front desk, including reception and cashiering
  • Ensure smooth operations at the Gym and counter is being attended to at all times
  • Liaise with various internal departments (Property Maintenance, Engineering, Laundry, Hotels’ Front Office) on the maintenance and smooth operations of entire Spa and Gym
  • Conduct weekly Spa inspection together with Property Maintenance Manager and Spa Supervisor to ensure that all repairs/replacements are completed and followed up promptly
  • Liaise with suppliers on Spa equipments’ breakdown
  • Ensure the grooming standards of all Spa staff are adhered to the Hotel’s policy
  • Comply with hotel/spa and department policies and procedures at all times
  • Carry out any other duties as and when assigned by the Management of the Hotel/Spa
  • Diploma in Sports & Wellness or relevant discipline
  • Minimum 3 years of relevant experience, preferably in a hospitality, sales or spa environment
  • Experience in Sales, Spa or membership management is a significant asset
  • Excellent communication skill, both written and spoken
  • Computer-literate in Microsoft Word and Excel
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

At Fairmont Singapore and Swissôtel The Stamford we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster growth and reward your efforts. Our teams around the globe endeavour to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with you playing a part will help make your ambitions real. An exciting future awaits!

We regret to inform that only shortlisted candidates will be notified.



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Tipo de oferta de empleo
A tiempo completo
Downtown Core, Singapore
Fecha de incorporación
Lo antes posible

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