[{{ $ctrl._job.status.name | translate}}] Operations Specialist
FORM Hotel Dubai a member of Design Hotels

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Descripción de la oferta

The Operations Specialist, reporting to the Operations Manager, executes all operational duties in the front office, assists the Operations Supervisor and executes check-ins and check-outs. Strives to continually improve guest satisfaction, empowering guests to customize their stay.

We want to meet you if:

- You are a highly motivated, positive and compassionate individual with a strong sense of ownership, responsibility, attention to detail and you can manage multiple tasks concurrently in tight timelines.
- You’re not arrogant, you are honest and humble.
- You’re a doer and an optimist, not a slacker and a pessimist.
- You get excited when you need to solve problems quickly, think creatively, and satisfy evolving requirements.
- You are details oriented.
- You are poised and composed when dealing with complex problems and facing guests.
- You thrive in a fast-paced, entrepreneurial environment.
- You are an endearing team player that works well with counterparts from various functions/departments.
- You have great verbal and written communication skills and capable computer skills.
- You love to serve others and be around people drives your energy.


What is it that we need from you:

- UAE experience is desired
- Additional Foreign Language is an advantage
- Thrive in an environment that emphasizes endearment, compassion,
efficiency and attentiveness.
- Use technology effectively.
- Approach guests requests and concerns proactively.
- Welcome customers, process payments but most importantly enjoy being there for the guests.
- Answer the phone with a smile and follow up on requests.
- Be curious with a passion for providing great service.
Tipo de oferta de empleo
A tiempo completo
Dubai, United Arab Emirates
Recepción, Responsable Relación Clientes, Atención al cliente
Fecha de incorporación
Lo antes posible
Duración del contrato
Más de 1 año
housing allowance
Otras ventajas
transportation allowance

FORM Hotel Dubai a member of Design Hotels

A bespoke hotel experience that is customized by our
Customers and delivered by our Service Specialists

FORM Hotel, the upscale hotel brand in Smartotels Hospitality International’s portfolio, is looking for its Service Specialists to join its pre-opening team.

A pioneering ‘concept hotel’ brand, FORM offers business and leisure travelers accessible premium hotel fundamentals with the flexibility of add-on service and amenity features in a technologically-advanced, design-forward and socially-responsible environment.

Breaking away from traditional hospitality concepts, FORM Hotel has introduced a retail operating model to deliver a hotel experience that meets the needs of today’s ‘novel consumer’.

Its offering is based on a unique retail operational model that empowers guests to customize their own stay by choosing the services and amenities that they value and desire from their hotel experience. Attracting the value-driven and hyper-connected business and leisure
consumer, the hotel delivers on five key value propositions including superior-quality luxury beds, a high-pressure invigorating shower experience, a seamless technology experience, a scrumptious breakfast, and free high-speed Wi-Fi.

FORM Hotel’s 143-key flagship property is being developed by KAY Real Estate Development LLC, that has awarded the turnkey project to Dubai Contracting Company (DCC), a world-class UAE-based contracting and development company with significant long-standing experience in hotel real estate, and is designed with inimitable timeless elements and custom-designed furniture by Paris-based global architectural firm, Architecture-Studio, known for creating global
landmarks such as the Arab World Institute in France and the National Theatre of Bahrain. The hotel is set to open early 2018 in Al-Jadaf, Dubai.

Smartotels Hospitality International is currently focused on the UAE with an active pipeline of purpose-built assets and plans to grow its portfolio of lodging brands to 25 properties by 2026, through a combination of management contracts, franchise agreements, property leases and hybrid contracts.

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