Ravello Host/ess
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Ravello Host/ess

Four Seasons

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Ravello Host/ess

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Four Seasons Resort Orlando at Walt Disney World Resort has a Full-Time Ravello  Host/ess position.

We are seeking eager individuals who are dedicated to creating a memorable experience for our guests through sharing their ideas, exploring creativity and who are enthusiastic about joining a dynamic team!

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Are you seeking an exciting position where you can join a team of innovative and inspired individuals?  If so, we would like to talk to you!

Department & Position Summary

Modern Italian cuisine is the specialty at Four Seasons Orlando Resort at Walt Disney World Resort. Start your day at the breakfast omelet station or with traditional breakfast favorites. In the evening, feast on hot fresh pizza and bread made at the wood-burning oven, or regionally influenced Italian specialties. Two private dining rooms are also available.

The Model Host/Hostess is responsible for maintaining the reception area and entrance in all aspects of stocking and cleanliness. The Model Host/Hostess assists the department managers with the training of new employees as requested; maintains all assigned wardrobe in accordance with established standards and uniform guidelines; works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
GUEST RELATIONS:

  • Observe the guests, ensure satisfaction with their experience at Capa, speak to management for prompt action to be taken if you note any dissatisfaction among the guests around the restaurant
  • Anticipate guests’ needs, respond promptly, and acknowledge all guests
  • Greet guests in a positive, friendly manner and make them feel welcome
  • Aim to give the best possible service, in the least obtrusive manner
  • Maintain the safety and security of the restaurant/bar premises
  • Identify guests’ preferences and their personal information: regularity and time of dining, food and drink choice, seat preference, food allergies, special occasion, hotel guests, table position, telephone number, e-mail address, web address, etc.
  • Inform our guests about any upcoming events at Capa or the resort
  • Ensure that guests are informed regularly about their table status if there is a delay
  • Communicate with Capa managers and other hosts/hostesses continuously and update them on the dynamics of the reservations, delays and cancellations in order to avoid unnecessary table chasing or rigid return time policy 
  • Keep the working environment clean, tidy and presentable
  • Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area, i.e., “good afternoon madam, good evening sir”
  • Utilize the guest's name
  • Recognize guests, remember the names of the regulars and be in constant communication with managers and reception about the satisfaction of our guests
  • Escort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path
  • Ensure appropriate language is used when speaking to guests, use guidelines issued during training
  • Listen to and understand the details of guests’ inquiries, take notes if necessary
  • Accommodate if guests have any special requests or allergies, etc.
  • Greet the guests and learn if they have a reservation, are walk-ins or bar guests, collect guest information to enter into the Micros system
  • Relate all information given to you by the guest to the Manager on Duty


DAILY DUTIES:

  • Opening & closing sidework (which may include the following):
  • Perform all assigned duties as detailed in your opening, afternoon and closing checklists
  • Distribute the server’s slips (guest notes) and ensure any updates are given to servers and management promptly
  • Check the blocking sheet to identify all regulars and VIP guests
  • Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable
  • Answer calls promptly to maximize the restaurant’s capacity
  • Try to accommodate regulars and reservation requests of concierges
  • Utilize all tables to achieve higher turnaround of guests
  • Work closely with concierges and other agents to increase guest satisfaction
  • Assume all other responsibility relating to operational items at the reception desk
  • Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner
  • Update all operational telephone numbers as needed
  • Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
  • Attend training sessions and read training notes to improve your knowledge
  • Give constant feedback to managers regarding our guests’ satisfaction 
  • Be fully conversant with every aspect of Four Seasons emergency procedures
  • Be fully conversant with all the Four Seasons policies as detailed within the employee handbook
  • Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment 
  • Clear and reset tables as needed (if necessary)
  • Complete any other task as assigned by management


ADDITIONAL DUTIES:

  • Complete reservations duties
  • Clean and tidy the reception area and entrance area according to the reception duties sheet and initial each item on sheet once completed
  • Look for any additional cleaning/maintenance, i.e., light bulbs out, that may be needed, ensure any maintenance items are reported through HotSos
  • Perform updates on table status and inform other hosts/hostesses, or Manager on Duty
  • Stock all the necessary supplies needed prior to the restaurant opening
  • Report any low inventory of items to Manager on Duty
  • Keep records of lost and found items and report to Security, per the FS policy and procedure
  • Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
  • Use all chemicals in accordance to OSHA regulations and Four Seasons requirements
  • Perform related duties as assigned


EDUCATION/REQUIREMENTS:

  • High School Diploma or equivalent preferred
  • Proof of eligibility to work in the United States 
  • 18+ years of age 
  • One year of experience in a upscale, fine dining establishment preferred
  • One year of OpenTable experience preferred
  • Maintain a professional, neat and well-groomed appearance adhering to company standards


WORKING KNOWLEDGE REQUIREMENTS:

  • Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operations, menus, price range and dress code of assigned outlet
  • Comply with Payment Card Industry requirements (PCI Compliance) 
  • Be aware of the Company’s leadership team and know their extension numbers, locations and positions 
  • Work as a team, assisting all guests’ and employees’ needs and inquiries
  • Be knowledgeable about opening and closing times for all our outlets at FS Orlando, as well as last order times
  • Be aware of the timing for the daily lighting of all Disney firework shows
  • Be aware of Capa's signature dishes and be able to make basic food and cocktail recommendations to guests
  • Be aware of all reservations policies and be able to make reservations
  • Be aware of all cancellation fees, cake fees, corkage fees, etc.
  • Opening and closing duties
  • Proper lifting techniques 
  • Guest relations
  • Sanitation and safety
  • Safe alcohol service
  • High volume operations


SKILLS/ABILITY TO:

  • Ability to perform basic mathematical equations
  • Ability to demonstrate a positive attitude at all times
  • Ability to keep an open and objective view
  • Ability to listen effectively, empathetically and be respectful at all times
  • Ability to communicate assertively 
  • Ability to maintain confidentiality
  • Ability to maintain composure and stay focused
  • Ability to maintain personal integrity
  • Ability to work as a team, stay organized, multi-task, and prioritize
  • Ability to use strong judgment
  • Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism 
  • Must be fluent in both written and spoken English and able to print legibly for Guests and fellow team members to read


WORK ENVIRONMENT & SCHEDULE:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Work in an environment that is subject to varying levels of noise and crowds
  • Restaurant/Lounge environment
  • Involves constant public contact
  • Fast paced, high volume, high energy 
  • Schedule may include overtime when approved by management
  • Must be able to work varied shifts including days, weekends, and holidays


Four Seasons Orlando is seeking candidates who have Food & Beverage Experience, and who already possess legal work authorization for employment in the United States.

Four Seasons Orlando offers health, life, dental, vision and disability insurance, along with paid holiday, paid vacation, and dining, retail and golf discounts.

Want to know more about working for Four Seasons? Visit us at:

You Tube: http://bit.ly/WeAreFS

Facebook: http://bit.ly/WeAreFS_FB

LinkedIn: http://bit.ly/WeAreFS_LI

Twitter: http://bit.ly/WeAreFS_TW
Instagram: http://bit.ly/WeAreFS_IG

See what our employees are saying at: #FSEmployee

What to know what's going on with Four Seasons Orlando? Visit our sites at

LinkedIn: http://bit.ly/2wnjhRm

Twitter: http://bit.ly/2vxeVcF

Facebook: https://www.facebook.com/FourSeasonsResortOrlando/

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Cerrada

Ravello Host/ess

Orlando, FL, Estados Unidos

A tiempo completo, Indefinido

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