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Grand Hyatt Chengdu
Publicada
Cerrada
Lead Host-Front Office
Sobre el trabajo
Description
- Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times.
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Ensures Front Office associates provide excellent service to internal customers as appropriate.
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Assists in greeting and checking-in VIP and Long Stay guests.
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Ensures that all Front Office associates are aware of current promotions, policies and other important information.
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Ensures that all Front Office associates are familiar with the hotel’s products and services.
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Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.
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Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
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Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
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Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.
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Maintains positive guest and colleague interactions with good working relationships.
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Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.Co-ordinates VIP movements with relevant Departments as advised
Qualifications
1、大专以上学历,国际品牌酒店同等岗位2年以上工作经历;
2、熟悉前台运作流程,熟悉使用系统;
3、流利的英文口语;
4、良好的沟通协调能力。
Cerrada
Lead Host-Front Office
YanShiKou ShangQuan, Chengdu Shi, China
A tiempo completo, Indefinido
Fecha de inicio:
Fecha limite de comienzo: