[{{ $ctrl._job.status.name | translate}}] Store Manager - jones the grocer
Grey Fox


Descripción de la oferta

The Store Manager is ultimately responsible for their individual store in its entirety working towards achieving the jones the grocer vision and strategy in terms of revenue and customer satisfaction. In achieving this there will be the need to coordinate and effectively communicate with other departments ensuring adherence to all company SOPs and government regulations.
The Store Manager is responsible for the smooth running and all commercial aspects of the store. To understand the needs of their customer, communicating and escalating market information and to exceed customer expectations wherever possible. They are also responsible for developing and managing all Store staff related aspects to ensure productive internal efficiencies and performance and achieve a high grade of employee satisfaction.

1 - Manage Overall Operations Performance of the Store. Ensure the individual store is run to the specified service levels and KPIs established in the areas of Financial benchmarks, Customer & Employee Satisfaction and HSSE. 20%

2 - Store Services and Product Knowledge. Ensure all store staff are trained and up to date with full knowledge of all company services, products and menu items to successfully deliver them to all customers. 10%

3 - Manage and Build Customer Relationships. Continually look at understanding evolving customer requirements and build relationships with regular customers. Review GSI figures, Mystery Diner and customer feedback to gain a better understanding of the store experience and respond wherever necessary to the customer within agreed timelines.
Attend to guest special requirements. 15%

4 - Market and Grow the Business. Ensure all store marketing promotions and activities are coordinated smoothly with other departments and are implemented successfully. Understand and report market forces, changing market conditions and competition to keep jtg management well informed whilst making recommendations how to maintain and grow the business. 10%

5 - Daily and Weekly Reports. Ensure all reports are completed and submitted on time as required. 5%

6 - Internal Communication and Coordination. Work closely with other departments and store managers to promote positive teamwork to run an efficient operation. 5%

7 - Manage Human Resources. Regular review of staff performance and staffing levels to maintain store-manning requirements. Complete HR duties inline with staff scheduling, personal development and positive teamwork. 5%

8 - Development and Training of Staff. Ensure all staff has the tools to carry out their job through regular communication channels, training and job role development to ensure high standards of service in line with jtg operating procedures and standards. 5%

9 - HSSE & Quality Management. Regular inspection of outlet and relevant equipment to ensure adherence to jtg guidelines especially in regard to product and service levels and general cleanliness. Ensure adherence to all government and regulatory requirements in food safety, hygiene and equipment maintenance. 10%

10 - Financial Responsibility. Responsible for the day-to-day operational revenue and costs, working towards company targets for stores. Formulate action plans to enhance sales & profitability through monitoring and reducing costs when possible and improving efficiencies. 15%


Qualifications: At least 3-5 years in the hospitality business; hotel or restaurant management qualification preferable including Financial basic knowledge

Professional / Legal Skills: To have Food Industry Customer Service background and qualifications

Computer Knowledge: Essential Knowledge of the Internet, MS Office and Email; experience with in-house technical systems

Communication Skills: Strong communication skills in English both verbal and written

Experience: Restaurant and Catering experience is essential. Experiences of managing a delivery service an added advantage.

Other Skills & Elements: Good with people, independent and able to work towards targets.


Tipo de oferta de empleo
A tiempo completo
Riyadh, Saudi Arabia
Fecha de incorporación
Lo antes posible
Duración del contrato

Grey Fox

Dining Experiences Redefined

About Grey Fox

The Hospitality industry’s revolution in service, atmosphere, and high standards goes by the name of GREY FOX, a luxurious Food & Beverage arm of Naif Alrajhi Investment, a natural evolution for those who are on the lookout for new high-end dining experiences.

Grey Fox is here to change the game, all to the delight of the people.

Created to skillfully handle the management and operations of the local F&B sector, this member of the family is going to welcome only the most unique restaurants and lounges to join its portfolio.

Grey Fox believes a high-end dining experience is more than just taste; it’s also about the ambience, professionalism, and a unification of the senses.

We are making our mark by competing for new brand entries, franchises, and concept developments that are in line with our high – and strict – standards.

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