Director of Sales & Marketing - Franchise
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Director of Sales & Marketing - Franchise

Hilton Al Habtoor City

Publicada

Cerrada

Director of Sales & Marketing - Franchise

Sobre el trabajo

Job Summary

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken


Managing Sales Activities


  • Functions as the leader of the property''s group sales effort in support of the Director of Hotel Sales.

  • Solicits, books and develops local group business.

  • Recommends booking goals for sales team members.


Develops and manages group sales revenue and operation budgets, and provides forecasting reports


  • Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market.

  • Assists with selling, implementation and follow-through of group sales promotions.

  • Executes and supports Customer Service Standards and hotel''s Brand Standards.

  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

  • Participates in and practices daily service basics of the brand

  • Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions.

  • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

  • Manages the property''s reactive and proactive group sales efforts.

  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

  • Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and International.

  • Implements the brand''s service strategy and applicable brand initiatives in all aspects of the sales process.

  • Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.

  • Performs other duties, as assigned, to meet business needs.


Building Successful Relationships


  • Works collaboratively with off-property sales channels (e.g., Group Sales with the Sales Office, Area Sales, Global Sales Organization (GSO), etc.) to verify the property needs are being achieved and the sales efforts are complementary, not duplicate.

  • Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ,maintain guest satisfaction.

  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to

  • Gains understanding of the hotel''s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

  • Develops a close working relationship with operations to execute strategies at the hotel level.


Leadership


  • Manages and directs the on-property group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective sales deployment strategies to grow market share.

  • Works with the Director of Sales and Marketing to establish understanding of sales strategy and effective implementation of this strategy for the hotel.

  • Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.

  • Creates effective structures, processes, jobs and performance management systems are in place.

  • Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results.

  • Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.

  • Keeps an active list of the competition''s best sales people and executes a recruitment and acquisition plan with HR.

  • Supports tools and training resources to educate sales associates on winning catering solutions.

  • Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.

  • Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.

  • Transfers functional knowledge and develops group sales skills of other discipline managers.

  • Shares responsibility for achieving group revenue goals, guest and associate satisfaction.

  • Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property''s sales objectives.


operating budgets, forecasting and scheduling, and the reporting of financial data.



Management Competencies




Leadership





Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.





Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..





Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.





Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.




Managing Execution





Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.





Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.





Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.




Building Relationships





Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.





Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company''s service standards.





Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.




Generating Talent and Organizational Capability





Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.





Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.




Learning and Applying Professional Expertise





Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.






Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.





Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges




o Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.




o Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals.




o Sales Opportunity Analysis - Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies.




o Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).


o Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning; determining how money will be spent to get the work done, and accounting for these expenditures.





Basic Competencies - Fundamental competencies required for accomplishing basic work activities.




o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).




o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.




o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.




o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.




o Writing - Communicates effectively in writing as appropriate for the needs of the audience.



Job Requirements:

*2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 year experience in the sales and marketing or related professional area.
Or

•4-year bachelor''s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 year experience in the sales and marketing or related professional area.
Preferred:
•4 year college degree.
•Demonstrated skills in supervising a team.
Group sales experience

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Hilton.

Cerrada

Director of Sales & Marketing - Franchise

Al Ain, Emiratos Árabes Unidos

A tiempo completo, Indefinido

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